A confirmation email lists the important details of your booking and it will be sent to you after your booking is confirmed. You may also receive a ticket for your booking depending on the ferry operator you are travelling with.
Where is my confirmation email? Why do I not have a confirmation email?
Here are some reasons why you may not have received a confirmation email for your booking:
The confirmation email has been caught in your spam or junk folder
Your email service provider may have mistakenly filtered the confirmation email into your spam or junk folder. If your confirmation email has been incorrectly filtered, you can move it into your inbox. You can also add the 'sent from' email address to your contact list to ensure that any future confirmation emails are correctly filtered into your inbox.
The contents of your spam or junk folder is automatically deleted by your email service provider after a certain number of days. Please contact us if you think your confirmation email has been deleted and we can resend it to you.
There is a spelling mistake in the email address on your booking
A spelling mistake or typing error could explain why you have not received your email confirmation. If you think there is an error in the email address on your booking, please contact us. We will need to know the name of the lead passenger and your departure date to locate your booking on our system. Please also provide the correct email address so we can update it for you.
A different email address is on your booking
If you have autofill enabled on your device and multiple email addresses saved then your confirmation email may have been sent to a different email address. You can check if this has happened to you by reviewing the data saved in your autofill settings. If there are multiple email addresses saved then we recommend checking all of them for your confirmation email.
If your confirmation email is in a different email inbox you can update the email address on your booking by visiting 'Manage booking' and logging in with the current email address and your AFerry booking number. You will see the option to change the email address:
We are confirming your booking with the ferry partner
A small number of our routes are booked upon request which means you may not receive a confirmation email immediately after booking and the ferry partner's reference number will state 'to be confirmed' on your account:
If you are booking a route upon request you will be informed of this on the search results page with the below note:
'Note: This route is on request as live availability cannot be confirmed online. 90% of requests are confirmed within 48 hours.'
If you have not received your email confirmation within 48 hours, or if you would like an update on the status of your booking, please contact us.
Your booking could not be confirmed
We may be unable to confirm your booking if there is an issue with your payment method or if the sailing schedule has been changed by the ferry partner. This is known as a failed booking and we will need to investigate it further to determine the cause.
Please contact us and provide your email address, the name of the lead passenger, and the departure date so we can assist further.
Do I need to print my email confirmation or can I show it on my phone?
You do not need to print your email confirmation, you can display it on your phone. However, we recommend having a printed backup in case there are any issues with your phone at the port.
Please note if your booking requires a ticket then this must be printed before you travel.
Can my confirmation email be sent again? How can I get another copy of my confirmation email?
You can resend your confirmation email by either logging into your account or managing your booking. You will need to click on 'resend booking confirmation' and enter the email address you want to send the email confirmation to:
If you need assistance with resending your confirmation email please contact us.
Here are some other helpful articles to help you prepare for your trip: