A confirmation email lists the important details of your booking and it will be sent to you after your booking is confirmed or after you have changed your booking via My Account or Manage my Booking. This article will explain the reasons for not receiving a confirmation email and explain how to find or resend your confirmation email.
If you have changed your booking by speaking to an AFerry/Ferrysavers agent via email or messenger then you will not automatically receive a new confirmation email. However, you can request one from the agent you spoke to.
Where is my confirmation email? Why do I not have a confirmation email?
If you haven't received a confirmation email after confirming your booking or changing it via My Account or Manage my Booking, it could be due to one of the following issues:
The confirmation email has been caught in your spam or junk email folder
There is a spelling mistake in the email address on your booking
A different email address is on your booking
We are confirming your booking with the ferry partner
Your booking could not be confirmed
Here's some further guidance on what you can do to resolve each issue. If you still require assistance, please please contact us and click 'Talk to a person 👤' to connect with an agent.
The confirmation email has been caught in your spam or junk folder
If your confirmation email has been incorrectly filtered into your spam or junk folder, you can manually move it into your inbox. You can also add the 'sent from' email address to your contact list to ensure that any future confirmation emails are correctly filtered into your inbox.
There is a spelling mistake in the email address on your booking
If there is a spelling mistake in the email address on your booking, you can manually correct it via Manage my Booking. You'll need to know the exact spelling you entered when you confirmed the booking to do this. Follow the steps outlined in our How do I change my email address? help article to correct the spelling mistake.
If you can't remember the exact spelling, you'll need to contact us and click 'Talk to a person 👤' to connect with an agent for assistance.
A different email address is on your booking
If a different email address is on your booking then you can manually update it via Manage my Booking. This issue usually occurs when autofill is enabled on your device and multiple email addresses are saved. Follow the steps outlined in our How do I change my email address? help article to update the email address.
We are confirming your booking with the ferry partner
If we are confirming your booking with the ferry partner, it can take up to 48 hours to receive your confirmation email. This applies to routes which are booked upon request. If you are booking a route upon request you will be informed of this on the search results page with the following message: 'Note: This route is on request as live availability cannot be confirmed online. 90% of requests are confirmed within 48 hours.'
If you have not received your email confirmation within 48 hours, or if you would like an update on the status of your booking, please contact us and click 'Talk to a person 👤' to connect with an agent.
Your booking could not be confirmed
If your booking could not be confirmed, there may be an issue with your payment method or the availability may have changed during the booking process. This is known as a failed booking and an agent will need to investigate it further to determine the cause.
If you think your booking has failed, please contact us and click 'Talk to a person 👤' to connect with an agent. You will need to provide your email address, the name of the lead passenger, and the departure date so we can assist further.
Frequently asked questions about confirmation emails:
Do I need to print my email confirmation or can I show it on my phone?
You do not need to print your email confirmation, you can display it on your phone. However, we recommend having a printed backup in case there are any issues with your phone at the port. Please note if your booking requires a ticket then this must be printed before you travel.
Can my confirmation email be sent again? How can I get another copy of my confirmation email?
You can resend your confirmation email by either logging into Your Account or Manage my Booking. You will need to click on 'resend booking confirmation' and enter the email address you want to send the email confirmation to.
Here are some other helpful articles to help you prepare for your trip: