To redeem your credit note please log in to your booking via aferry 'My Account' or 'Manage My Booking', and click on 'Redeem Credit Note'.

  • Identify your original booking reference which will be your SNAV voucher number
  • Please email with your SNAV voucher number and new wished departure dates.

Please note the following rules:

  • If the price of the new ferry trip is more expensive than the original one, the price difference would need to be paid by credit card
  • The voucher is in the name of the reservation holder and is not transferable to third parties
  • The value of the credit note voucher is equal to the total amount of the original reservation
  • The credit note must be used in a lump sum on any departure on the same route for the year 2020 or 2021
  • The credit note is not refundable
  • The credit note expires on the 31/05/2021

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