To redeem your credit note please log in to your booking via aferry 'My Account' or 'Manage My Booking', and click on 'Redeem Credit Note'.

  • Identify your original Grimaldi Lines booking reference (e.g.: G200163111)
  • Please email with the following information:
  • Your Grimaldi Lines original booking reference (e.g.: G200163111)
  • Your last name and first name
  • Your new wished departure dates

Please note the following rules:

  • The credit note must be redeemed within 1 year of the cancelled departure and travelled by 31/12/21.
  • Credit note redemption must be completed 48 hours before travelling. Early booking is recommended, as bookings are always subject to availability.
  • The lead passenger from the original booking must be identical in the new booking.
  • The credit note amount is equivalent to the amount paid for the original booking.
  • Should the new trip be more expensive than the original one the customers will have to pay for the price difference (e.g.: more expensive cabin type available).
  • Should the new trip be less expensive than the original one the customers will be entitled to a new credit note for the price difference.
  • 2021 sailings are not available yet for redeeming credit notes. Please kindly check regularly.

Did this answer your question?