Here is our step-by-step guide to requesting a credit note directly with the following Ferry Partners:

  • Grimaldi Lines

Tips before you start

It can be useful to have your Ferry Partner reference number to hand as you may need these to request your credit note. You can get this by logging into your booking via My Account or Manage my booking (example below with Grimaldi Lines):

Alternatively you can get this from your booking confirmation.

Grimaldi Lines

  1. Locate your Grimaldi Lines reference number (e.g. G012345678)

  2. Send an email to with your Grimaldi Lines reference number, your first and last name.

  3. Grimaldi Lines will reply directly to you.

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