Can I Modify My Ferry Booking After Completing the Outbound Journey?
If you have completed the outbound portion of your ferry journey, making amendments to your booking can become more restrictive. Below is a guide to understanding when changes can be made, how to proceed with such requests, and specific instructions for certain operators.
General Policies for Booking Amendments After Outbound Journeys
In most cases, ferry booking amendments are permitted after the outbound trip has been completed. If you find yourself needing to make changes, you will generally need to:
Contact our customer service team: For assistance with any changes you need to make. Be sure to clearly specify what needs to be changed. If you are travelling outside of our opening hours, please note that any changes must be requested directly at the port.
Contact the Ferry Operator Directly: Amendments are handled by the specific ferry operator you booked with. Booking agents like AFerry cannot process such changes themselves.
Prepare for New Ticket Purchases: If the operator does not allow changes post-outbound journey, you may need to purchase a new ticket to accommodate your revised travel plans.
Operator-Specific Guidance
DFDS Bookings
For DFDS bookings:
Contact Customer Service: Changes after completing the outbound journey must be arranged directly with DFDS. You can reach their customer service team by phone for assistance.
Expect Limitations: If DFDS does not permit the required modifications, you will need to purchase a new booking.
Irish Ferries Bookings
For customers traveling with Irish Ferries:
Reach Out to Irish Ferries: Directly contact Irish Ferries' customer service team and request amendments for your return leg of the journey.
Exceptional Circumstances
In certain situations, such as a vehicle breakdown, exceptions may apply:
Provide Documentation: If your vehicle broke down and this impacted your travel plans, submit documentation of the incident to the ferry operator.
Operator Review: Once received, the operator may review your case to determine if changes are permissible. Amendments are not guaranteed but are sometimes approved in such scenarios.
Final Recommendations
Act Promptly: If you anticipate needing to make changes, contact us or the ferry operator as soon as possible to explore your options.
Check Operator Policies: Certain ferry operators have stricter amendment rules, so reviewing their specific terms before travel can help manage expectations.
By understanding these policies and processes, you can better navigate post-outbound journey amendment requests.