AFerry provides clear policies regarding refunds for bookings, particularly for non-refundable tickets. Below, we’ll outline these policies and provide useful alternatives for managing your booking effectively.

Non-refundable bookings mean that once your ticket is purchased, you cannot receive a refund if you decide to cancel your booking. This applies regardless of the reason for the cancellation. Non-refundable fares typically offer competitive pricing in exchange for less flexibility. Therefore, it’s important to be certain about your travel dates and plans before purchasing these tickets. For example, even if a cheaper offer is found after your purchase, the original fare remains non-refundable. Additionally, switching between routes (e.g., selecting a cheaper ferry route) does not entitle you to a refund for any cost differences. The ticket remains non-refundable, even if the alternative route costs less.

If you need to make changes to your travel plans, consider amending your booking instead of canceling it. Amendments are often allowed, subject to availability and possible fees. For example:

These amendments allow you to preserve your booking value and avoid forfeiting the cost altogether, even without a refund option.

If your circumstances meet specific conditions (e.g., illness or other disruptions covered by your travel insurance policy), you may be able to claim a refund through your insurance provider. It’s advisable to review your travel insurance policy and consult your insurer to explore this possibility.

By understanding these policies and exploring alternative options, you can make informed decisions and optimally manage your travel bookings.

To learn more about booking policies, check out: