Choosing Specific Sailing Times: Certain ferry operators, like DFDS, may not offer flexible sailing hours. In such cases, you must select a specific sailing time when booking. Always confirm your sailing time in advance to avoid confusion.

Non-Flexible Tickets: If your ticket is not categorized as flexible, you will need to travel at the exact time specified during booking. However, you can amend the date or time for a fee, depending on availability.

Flexible Travel Explained: With the flexible travel option, you are allowed to board a ferry that departs one sailing before or one sailing after your initially scheduled sailing time. This provides some leeway without requiring additional fees or rebooking.

Timing for Check-in: For routes like Newhaven to Dieppe, check-in closes 45 minutes before departure. During the busy season, passengers are advised to arrive at least 90 minutes ahead of the scheduled departure time to ensure a smooth travel experience.

Synchronizing Bookings: To ensure two bookings share the same sailing date and time, carefully compare the booking confirmations. If there are discrepancies, contact customer support immediately to synchronize the times. Be aware that manual changes may not reflect in your account instantly but will update within the ferry operator’s system.

Unavailable Sailing Times: If a specific ferry sailing time (e.g., 20:00) is no longer visible during payment, it likely indicates a change in availability. You should consider the alternative times displayed (e.g., 18:40) and proceed with booking if acceptable.

Handling Requests for Unavailable Times: When the requested time isn’t available, alternative sailing times might be offered for an additional fee. To confirm the change, finalize the amendment and payment via the link provided in your account.