What Should I Do If I Face Issues With Online Check-In For My Ferry?
Overview
Encountering issues during the online check-in process for your ferry trip doesn't have to be stressful. This guide outlines what to do if online check-in fails, whether it's due to error messages, unrecognized booking references, or the inability to retrieve boarding passes. Port staff are available to assist you in resolving any issues, ensuring you can check in smoothly and embark on your travel.
Common Issues Encountered During Online Check-In
Here are common problems that passengers face during online ferry check-in:
Error messages during the online check-in process.
The booking reference is not recognized by the online API.
Boarding passes cannot be retrieved online.
Step-by-Step Guidance for Port Check-In
If you are unable to resolve the above issues, follow these steps to complete your check-in at the port:
Proceed to the port early: Arriving early is recommended to accommodate any delays. For passengers on foot, arrive at least 30 minutes before the advise check in times before departure; for those with vehicles, arrive at least 1 hour before before the advise check in times
Bring required documents: Ensure you have the following documents: - Your booking reservation reference. - The main passenger's ID or passport.
Seek assistance from port staff: Staff at the port will assist in verifying your information and completing check-in. For instance: - If the online API doesn’t recognize your booking reference, port agents will help you complete a passenger information form. - If you couldn’t retrieve your boarding pass online, port staff will facilitate obtaining them at the counter.
Complete the check-in manually: Any necessary forms or checks (such as passport details for all passengers on the booking) will be handled during this process.
Additional Tips
Stay calm: Online errors are not uncommon, and procedures are in place to assist passengers at the port.
Double-check your booking details: Ensure the information in your ticket matches your travel documents.
Communicate with support in advance if necessary: If you anticipate complications, contacting customer support ahead of time may help.
Summary
If you encounter issues during online check-in, rest assured that you can still complete the process at the port. Arrive early, bring all necessary identification and booking details, and rely on the support of port staff to ensure a seamless travel experience.