Understanding Refund Procedures When Original Payment Methods Are Inaccessible
AFerry follows a clear process for issuing refunds to ensure customers receive their funds, even in cases where the original payment method is no longer accessible. Below, we explain standard procedures and exceptions, along with key considerations for users.
Standard Refund Process
AFerry first attempts to process refunds to the original payment method used at the time of booking. This ensures compliance with financial policies and security protocols.
Special Cases
1. Inaccessible or Inactive Cards
If the card originally used for payment is no longer active or accessible, AFerry will still attempt to refund to this method by default.
In cases where this refund attempt fails, AFerry may process the refund to an alternative account after confirming details with the customer. Customers are encouraged to contact support for further assistance if the refund does not arrive within the expected timeframe.
2. Replaced Cards with the Same Bank Account
If the original card has been replaced but the underlying bank account remains unchanged, the refund will still be credited to this bank account, as the funds are tied to the account and not the specific card number.
3. Closed Bank Accounts and Cards
In situations where both the original card and the associated bank account have been closed, standard procedure dictates an initial attempt to refund the original method. If this fails due to account closure, customers may request AFerry to redirect the refund to a new, active bank account. These changes typically require verification, so it is important to promptly communicate with customer support to resolve these cases efficiently.
Steps to Resolve Refund Issues
Monitor Your Account: First, check with your bank to confirm the refund status before reaching out to AFerry support.
Contact Support: If you suspect the refund could not be processed due to an inaccessible payment method, gather key details (such as booking reference and active account information) and contact AFerry support for assistance.
Provide Necessary Verification: Be ready to share any needed documentation that confirms the status of your original payment method and facilitates processing through an alternative account if necessary.
Key Notes
Refund timelines may vary based on financial institutions' processing times.
Customer support must be contacted for assistance if refunds do not arrive within the advised timeframe.
For further clarification or assistance, don't hesitate to get in touch with AFerry's customer service team.