AFerry provides specific policies regarding ticket cancellations, amendments, and refunds. Below is an overview of key aspects to help you understand their guidelines:

Economy tickets booked with AFerry are non-refundable. If your travel plans change and you need to cancel, a refund is generally not available. In exceptional situations like medical emergencies, you can request a refund, but supporting documentation, such as a doctor's letter, will be required for review. Please note that such refunds are granted on a case-by-case basis, and specific conditions must be met. If you wish to cancel your booking, confirmation of the cancellation request is required. Once confirmed, the booking will be canceled, and any available refund amount (depending on eligibility) will be processed within 3-5 business days. Refund timelines and amounts vary, so it's important to confirm details during the cancellation process.

While economy tickets are non-refundable, you do have the option to amend your ticket to another travel date. Amendment fees and any fare differences may apply for each change. For example, if you need to reschedule for health reasons or other valid circumstances, contact AFerry customer support for assistance. Open tickets or credit notes are generally not offered. For certain operators (e.g., Irish Ferries), external policies may also apply. Always check the specific terms and conditions associated with your booking for clarity.

Amendment costs are not set by AFerry but by the operators (e.g., GNV). This means that AFerry has no control over how these fees are calculated. If the cost of changing a ticket appears high, it reflects the individual operator’s pricing policies. Customers are encouraged to carefully review the associated costs during the booking or amendment process.

Contact AFerry support if you have any further questions or require assistance with your booking modifications.