How can I amend or correct booking errors through the AFerry app?
Mistakes happen, whether it's an error in passenger details, route choices, or other booking details. Below is a comprehensive guide to assist you in making corrections to your AFerry booking efficiently.
General Guidance on Booking Amendments
If you notice an error in your booking details, you can request an amendment through the AFerry app. Once the request is submitted:
AFerry will forward your amendment request to the relevant ferry company for approval and processing.
You will be notified via email about updates once the ferry company provides a response.
Specific Procedures for Common Errors
Errors in Route and Journey Details
For changes like altering your travel route, your amendment request will be reviewed by the applicable ferry provider. It’s essential to monitor your email for confirmation or updates about the change.
Errors in Passenger Details
If the check-in process for your sailing has already opened, updates to passenger details cannot be made online. Instead:
You need to approach port staff directly to request an update.
Such amendments are usually handled onsite and should not pose any significant issues.
Manual Adjustments and Confirmation Processes
If you need a manual amendment to your booking:
Remember that changes might not be reflected in your online account. Instead, you will receive a confirmation email.
The confirmation email will include an updated booking confirmation. Present this document during check-in to ensure your updated reservation is recognized.
Rest assured, any approved changes will be recorded and valid for your travel.
Additional Tips
Always double-check your confirmation email for accuracy after any changes.
Contact the AFerry support team if you experience any difficulties or delays with your amendments.
By following these steps and ensuring clear communication with AFerry and the ferry provider, you can effortlessly address booking mistakes and travel smoothly.
Related Topics
Managing ferry bookings through the AFerry app
Contacting ferry operators for ticket inquiries
Booking cancellations and refunds