Understanding Refund and Modification Policies for Ferry Bookings on AFerry
AFerry offers a variety of ferry booking options, and refund or modification eligibility depends largely on the fare type purchased and the policies of the specific ferry operator. Below, we outline general guidelines and procedures for managing cancellations and modifications, along with some special exceptions.
General Refund and Cancellation Policies
Many ferry bookings are subject to 100% cancellation fees, making them non-refundable. However, exceptions may apply in certain cases.
The ability to request a refund or alternative options, such as booking modifications, is contingent on the rules associated with your booking type and the specific ferry operator.
If your booking is non-refundable, it may still be amendable before the departure date. Contact customer support for assistance in modifying your booking dates.
Exceptional Circumstances
Visa Denial
If a cancellation is due to not receiving a visa, you can appeal for a refund on a non-refundable booking. This process involves contacting AFerry, who will forward your request to the ferry operator for a decision. Supporting evidence, such as visa rejection documentation, may be required.
In such cases, customers may also explore the possibility of modifying their booking rather than seeking a refund.
Unexpected Events (e.g., Car Accidents)
Refunds are generally not available for cancellations due to unexpected events like car accidents. Depending on the ferry operator, you may still be able to modify your ticket for future use. For example, Trasmediterranea tickets are non-refundable but modifiable.
To arrange modifications, contact the ferry operator directly.
How to Cancel a Booking and Check Refund Eligibility
Log in to "My Account" or use the "Manage My Booking" option on AFerry.
Select the booking you wish to cancel.
Click on "Cancel Booking" and follow the on-screen instructions. - If your booking is eligible for a refund, the refundable amount will be displayed. You can then accept or reject the refund offer.
If the cancellation cannot be processed online, contact AFerry customer support for assistance.
Refund Processing Timeline
Refunds, if approved, are processed to your original payment method within 3 to 5 business days.
Note that insurance costs are non-refundable. For any insurance-related refunds, customers must contact the insurer directly.
Key Considerations
Policies vary between ferry operators. Always check the terms and conditions of your booking before making any changes or cancellations.
For non-refundable bookings, modification is often a viable alternative to cancellation.
Supporting documentation may be necessary for appeals in exceptional circumstances.
Related Topics
Modifying Ferry Bookings
Understanding Non-Refundable Ticket Policies
Contacting Ferry Operators for Assistance