How do I obtain a cancellation or no-show invoice for my AFerry booking?
Whether you need a cancellation or no-show invoice from AFerry, the process will vary depending on your booking type and situation. This guide will help you understand the different scenarios and the steps to obtain the required documents.
Cancellation Invoice: Standard Bookings
For standard bookings, once your cancellation request is confirmed by AFerry, they will issue a cancellation invoice. This document verifies that your booking has been canceled and no refund has been issued. The cancellation invoice will be sent to you by email, and it can be used as proof if needed. You can follow these steps:
Submit a cancellation request to AFerry.
Wait for confirmation from AFerry that the cancellation is complete.
The cancellation invoice will be automatically generated and emailed to you once processed.
Cancellation Invoice: Insurance Claims
If your cancellation is for insurance purposes, AFerry can help coordinate with the ferry operator to ensure the appropriate documentation is provided. AFerry has a process for verifying unused bookings, which may require submitting documentation such as a doctor's note or other evidence, especially for operators like DFDS. Once verified, the required cancellation invoice will be provided. If you opted for travel insurance through AFerry, note that the insurance details will be included in the confirmation email you receive from AFerry. This confirmation can serve as proof of coverage if the information is not visible on your ferry operator's ticket documentation.
Inform AFerry that you need a cancellation invoice for insurance purposes.
AFerry will work with the involved ferry operator to finalise the cancellation and issue the invoice.
Once the cancellation is processed, the cancellation invoice will be emailed to you. You can submit this to your insurer as required. Specific operators like Balearia require you to wait until the return date has passed before issuing the invoice. Contact AFerry after the return journey for confirmation of unused bookings. If your insurance provider requires confirmation before reimbursement for non-refundable tickets, contact them to understand the exact requirements and submit the requested cancellation invoice accordingly.
Cancellation Invoice: Non-Refundable Bookings
For non-refundable bookings, you will need to wait until the scheduled travel date passes. If you do not travel, please follow these steps: Certain ferry operators, such as Balearia, need to confirm that the trip was not taken after the scheduled journey has ended to issue a no-show invoice. A no-show invoice from AFerry can be provided to assist in filing insurance claims in such cases. Ensure to clarify your insurance provider's documentation requirements before proceeding.
Once the travel date has passed, request AFerry to confirm with the ferry operator that the booking was not used.
After confirmation, AFerry will issue a cancellation invoice stating that the booking was not utilised.
This process ensures accurate documentation for non-refundable bookings.
No-Show Invoice: Post-Departure Scenarios
If your booking’s departure date has already passed, cancellation is no longer possible. However, you can request a no-show invoice as proof that the tickets were not used. Here’s how: For bookings with providers like Balearia, you will need to wait until the scheduled return journey date passes before the no-show invoice can be issued.
Contact AFerry or the ferry operator directly.
Request a no-show invoice to serve as an alternative verification document.
No-show invoices are useful when cancellation procedures cannot be applied.
Options for Managing Bookings After Verification
Cancel Entire Booking: If both legs of the journey are unused, request a comprehensive cancellation invoice.
Retain Return Journey: If only the outbound leg was missed, request an invoice for the unused portion while retaining the return leg. Ensure to check provider-specific policies, as operators like DFDS may require additional documentation or evidence to process the no-show invoices.
Important Deadlines and Considerations
Timing: Submit cancellation requests well in advance of the travel date to ensure timely processing.
Insurance Claims: Please reach out to AFerry as soon as possible if you need the documentation for insurance purposes.
Non-Refundable Rules: Be aware of specific terms for non-refundable bookings where cancellations depend on the unused travel date.
Related Topics
How to modify an AFerry booking
Refund policies after a cancellation
General travel insurance documentation- Frequently Asked Questions about AFerry travel insurance claims and documentation
By following these outlined steps, you can efficiently obtain the necessary cancellation or no-show invoices tailored to your booking scenario. If you have further questions about specific insurance documentation or processes, refer to the FAQ section for additional guidance.