How Can I Update Passport Information on My Ferry Ticket and Receive the Correct Boarding Pass?
Accurate passport information on your ticket is crucial for a seamless journey when travelling by ferry. If your passport details need to be updated after purchasing your ticket, here’s how to manage this update and obtain the correct boarding pass.
Different situations may arise, such as missing information, incorrect entries, or changes due to updated passports.
Updating Passport Information Before Departure
If you realise that your passport information (e.g., passport number or expiry date) needs to be updated:
Contact Customer Support: Could you provide the correct passport number and expiry date to the ferry operator's customer support team? - Updates made through customer support will modify the reservation in the ferry operator’s system.
Receive Confirmation: After the details are updated, you will usually receive an updated booking confirmation. This confirmation will reflect the changes and should be presented during check-in (though the online account may not constantly update immediately). Please keep a copy handy for a smooth check-in experience.
If your travel involves the Eurotunnel and you receive notification of missing Advanced Passenger Information (API), visit the Eurotunnel API submission page to complete the required details using your reservation number and the lead passenger's last name.
Updating Passport Information at the Port
For last-minute passport updates due to renewal or other changes:
Visit the Check-in Desk: Head to the port with your original ticket and inform the staff of the required changes.
Verify Updated Details: The port staff will record your new passport details and update them in their system.
Receive Correct Boarding Pass: Once updated, a corrected boarding pass will be issued to you on-site to go ahead with boarding as usual. You do not need to request a new ticket prior to arriving at the port for this update.
Important Notes
Additionally, for operators like AFerry, passport updates after renewal may not be required as they do not typically store specific passport details during booking.
Can Passport Details Be Changed Post-Purchase? Yes, it is possible to make changes to your passport information on a ferry ticket after the ticket is purchased. These updates can be done either through customer support or directly at the port during check-in.
System Updates: While updates to your passport details will be reflected in the ferry operator's system, they may not appear immediately on your online account.
Advanced Passenger Information (API) Requirements: Certain services, such as Eurotunnel, require completion of the API for booking validation. Missing this step could disrupt travel plans.
Passport Update Policies: Operators like AFerry may not require updates on renewed passports as long as the traveller's information is accurate based on booking details.
By following these steps, whether ahead of time or at the port, you can ensure accurate passport information and obtain the appropriate boarding pass for your journey.