How can I change my booking on AFerry?
AFerry allows customers to make amendments to their ferry bookings. Understanding the process and requirements is essential for a smooth booking update experience. Below are the details about how you can change a booking and what to expect during the process.
Once a booking is confirmed on AFerry, it is not possible to switch to a different ferry operator. However, changes like route adjustments, dates, times, or vehicle information updates within the same operator may be allowed based on their policies.
Process for Changing a Booking
Operator-Specific Modification Guidelines
Each ferry operator has unique policies concerning booking changes. For example, Balearia allows amendments for routes they operate, while Naviera Amas/Trasmediterránea requires direct contact for adjustments. DFDS tickets cannot be transferred to other operators.
To change your booking on AFerry, follow these steps:
Provide Details of the Required Changes: Clearly specify what changes need to be made. Whether it is about changing the travel dates, times, or even the routes, detailed information helps ensure accurate processing.
Route Change Procedures: If your required change involves switching routes, AFerry may need to process this as a new booking. In such cases, the team will coordinate with the ferry operator (e.g., Irish Ferries) to cancel your original booking and create a new one.
Cost Considerations: Be aware that changes may incur additional costs. These could include the difference in fare between the new and old bookings and applicable amendment fees. AFerry will make you aware of any charges during the process. 4. Vehicle Detail Updates: Customers can amend their vehicle details by providing updated information such as make, model, height, and length. The AFerry support team will assess availability and process updates accordingly.
Communication and Confirmation
Once your booking update has been processed, AFerry ensures transparency through its communication channels.
A new itinerary will typically be sent to the email address associated with the booking.
It is recommended to double-check all details in the emailed itinerary to avoid any misunderstandings.
Refunds and Payment Adjustments
If your booking change results in a reduced fare, AFerry will facilitate refunds to the original payment method. However, note that bank processing times may vary, so refunds could take up to 5 working days to reflect in your account. For any additional concerns or questions, you can reach out to the AFerry customer service team.
Related Topics
How to manage tickets and itineraries in AFerry
Frequently Asked Questions on refund timelines in AFerry