This article tells your how to make changes to your booking and help you find any information relating to your Stena Line ferry booking.
Advice for all passengers:
There are varying travel restrictions in place across Ireland, the UK , France and Holland. For more information on requirements prior to travel please select your destination from the link below , and always adhere to local government travel advice.
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
Other popular questions:
Are Stena Line ferries running as normal?
If you have entered you mobile number when you booked you will be updated by SMS if anything changes, but you can also check the latest information regarding Stena Line Travel updates.
Commercial Mesures for customers affected by the borders closure & UK lockdown starting 20/12/20:
With effect from Saturday 16 January 2021, all passengers arriving into Ireland are required to have evidence (email, text or document) of a negative result from a pre-departure COVID-19 RT-PCR test taken up to 72 hours prior to their arrival in Ireland. Passengers are required to present evidence of a negative result at point of boarding and will be denied boarding if they cannot produce such evidence. Passengers may be subject to prosecution, resulting in fines of up to €2,500, six months in prison or both, if they arrive in Ireland without evidence of a negative result from a PCR Covid-19 test or a valid exemption. Immigration officers will be checking passengers on arrival to Ireland. There are limited exemptions to this requirement which includes essential supply chain workers who hold an Annex 3 Certificate, aviation and maritime crew, drivers of heavy goods vehicles, and An Garda Síochána. Children aged 6 and under are also exempt from the testing requirement, although they are advised to restrict movements for 14 days. In addition if a citizen has a genuine humanitarian emergency requiring urgent travel, they should contact the nearest Embassy or Consulate immediately for advice and consular assistance before commencing their journey. Passengers are also advised that they should follow the public health advice in place for international arrivals in addition to adhering to local restrictions in place
Customers travelling to Holland: You will only be allowed entry to the Netherlands if you are on the exemption list. If refused entry it is the customer’s responsibility to cover their own cost of travel back to their original departure point.To enter the Netherlands, passengers must provide:Proof of a negative COVID-19 PCR test result which cannot be older than 72 hours prior to arrival time in combination with proof of a negative rapid test (antigen) which is conducted no more than 4 hours prior to boarding time OR
proof of a negative LAMP test which cannot be older than 4 hours prior to departure time. Click here for details on the requirement. Please note: Other tests, such as NHS test are not valid.A paper copy of a completed Negative Test Declaration COVID-19 form.
If you cannot show the negative COVID-19 test result(s), you will not be allowed to board.Failure to comply with the above measures is a criminal offence and may result in a fine.Read the latest information here »Travellers must self-quarantine for 10 days on arrival in the Netherlands.There is a curfew across the Netherlands until 10 February. This means that everyone must stay inside between 20.30 and 04.30 hrs.
We fully understand that you may be concerned about your current and future travel plans and you can chose from one of the options below:
Stena Line have removed amendment fees for the affected bookings. Please change your booking like normal in your account.
Stena Line are allowing cancellations with refunds in the form of an Open Ticket for customers which haven’t decided a new date for travel in 2021 yet.
Stena Line are allowing cancellations with refunds.
Do I need to wear a face mask to travel?
Yes. From 15/06/20 all Stena Line passengers* will be required to wear face masks or face coverings whilst in ports or onboard the vessels when travelling on the Irish Sea and North Sea routes.
* Children under the age of three and individuals with a breathing condition, illness, or disability that prevents or hinders them from wearing a face-covering are exempt from this requirement.
Below is a video by Stena Line to reassure passengers on how they are making sure you 'Sail safe':
Can I get a credit note for my Stena Line booking?
All customers that are due to travel with Stena Line up until 30/06/20* are able to request a credit note, of the same value, for future travel.
*Until 30/06/20 in the UK, Ireland, France and the Netherlands.
*Until 30/07/20 in Sweden, Norway, Denmark, Poland and Lithuania.
*Until 31/08/20 in Germany
If you are travelling outside of this period** then standard Stena Line Terms and Conditions apply and amendment and cancellation conditions vary by product. For increased flexibility please consider Stena Line’s Flexi and Premium fares.
**From 01/07/20 in the UK, Ireland, France and the Netherlands.
**From 01/08/20 in Sweden, Norway, Denmark, Poland and Lithuania.
**From the 01/09/20 in Germany
When does my Stena Line credit note or voucher expire?
Stena Line credit notes must be redeemed by 15/11/2021
Can I get a refund for my Stena Line booking?
If you hold a booking made on our German website, and you haven't been able to travel due to Covid-19 you are entitled to a refund by the 31/08/20.
Information about my Stena Line ferry
What time is Check-in? When do I need to check in?
The latest check in times for Stena Line routes are as follows:
Holyhead to Dublin, Fishguard to Rosslare, Rosslare to Cherbourg, Kiel to Gothenburg, Frederikshavn to Gothenburg, Grenaa to Halmstad - check in closes 30 minutes prior to departure.
Belfast to Cairnryan, Harwich to Hook of Holland - check in closes 45 minutes prior to departure.
Belfast to Liverpool, Rostock to Trelleborg, Gydnia to Karlskrona - check in closes 60 minutes prior to departure.
Travemunde to Liepaja - check in closes 120 minutes prior to departure.