This article tells your how to make changes to your booking and help you find any information relating to your GNV (Grandi Navi Veloci) booking.

How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note?

How can I redeem my credit note? How do I use my voucher?

Other popular questions:

What additional documents do I need to take with me because of COVID-19?

Do I need to wear a mask?
Yes. Please check the video below about GNV's Travel Safe measures. GNV have also received the biosafety trust certification from Rina classification agency.

Is my ferry still going ahead?

Yes unless there is an operational notification below (Information subject to change without notice).

Routes to Albania

  • Bari - Durres 06/08/20 cancelled. Alternatives: re-routing to another available departure or refund.
  • Durres - Bari 06/08/20 cancelled. Alternatives: re-routing to another available departure or refund.
  • Bari - Durres 07/08/20 cancelled. Alternatives: re-routing to another available departure or refund.
  • Durres - Bari 07/08/20 cancelled. Alternatives: re-routing to another available departure or refund.
  • Bari - Durres 08/08/20 cancelled. Alternatives: re-routing to another available departure or refund.
  • Durres - Bari 08/08/20 cancelled. Alternatives: re-routing to another available departure or refund.
  • Durres - Bari 31/07/20 at 23:59 advanced to 23:00.
  • Durres - Bari 05/08/20 at 23:59 advanced to 23:00.
  • Durres - Bari 06/08/20 at 23:59 advanced to 23:00.
  • Durres - Bari 07/08/20 at 23:59 advanced to 23:00.
  • Durres - Bari 08/08/20 at 23:59 advanced to 23:00.

Routes to Tunisia: Resumed on the 01/07/20.

Routes to Morocco:

  • Sete - Tangier Med 10/08/20 at 20:00 cancelled. Rerouting to another departure available or refund.
  • Sete - Tanger Med 12/08/20 at 20:00 early to 11/08/20 at 20:00. Alternatives: rerouting to another available departure or refund.
  • Nador - Sete 12/08/20 to 21:30 early to 12:00. Alternatives: re-routing to another available departure or refund.
  • Tangier Med - Genoa 12/08/20 to 22:30 cancelled. Alternatives: rerouting to another available departure or refund.
  • Tangier Med - Genoa 14/08/20 at 13:00 early to 13/08/20 at 13:00. Alternatives: rerouting to another available departure or refund.
  • Sete - Nador 14/08/20 at 20:00. Late arrival at 11:45. Alternatives: rerouting to another available departure or refund.
  • Nador - Sete 18/08/20 to 22:30 cancelled. Alternatives: re-routing to another available departure or refund.
  • Sete - Nador 20/08/20 to 20:00 cancelled. Alternatives: re-routing to another available departure or refund.
  • Nador - Sete 24/08/20 at 22:30 delayed to 26/08/20 at 01:15. Alternatives: re-routing to another available departure or refund.
  • Nador - Sete 28/08/20 at 10:00 cancelled. Alternatives: re-routing to another available departure or refund.
  • Sete - Nador 26/08/20 at 20:00 delayed to 27/08/20 at 20:00. Stopover in Barcelona. Alternatives: Rerouting to another available departure or refund.
  • Genoa - Tangier Med 30/07/20 at 12:00 delayed to 20:00. Alternatives: Rerouting to another available departure or refund.
  • Sete - Nador 30/08/20 at 20:00 delayed to 01/09/20 at 13:30. Alternatives: re-routing to another available departure or refund.
  • Tangier Med - Sete 01/08/20 at 17:00 delayed to 23:59. Alternatives: rerouting to another available departure or refund.
  • Nador - Sete 03/09/20 at 22:30 delayed to 04/09/20 at 01:15. Alternatives: re-routing to another available departure or refund.
  • Sete - Nador 05/09/20 at 20:00. Stopover in Barcelona. Alternatives: Rerouting to another available departure or refund.
  • Nador - Sete 09/09/20 to 22:30 early to 12:00. Alternatives: Rerouting to another available departure or refund.
  • Sete - Nador 11/09/20 to 20:00. Stopover in Barcelona. Alternatives: Rerouting to another available departure or refund.
  • Genoa - Tangier Med 15/08/20 at 16:00 cancelled. Alternatives: Rerouting to another available departure or refund.
  • Nador - Sete 15/09/20 at 22:30 delayed to 16/09/20 at 22:30. Alternatives: re-routing to another available departure or refund.
  • Tangier Med - Genoa 17/08/20 at 22:30 cancelled. Alternatives: rerouting to another available departure or refund.
  • Genoa - Tangier Med 20/08/20 to 12:00 cancelled. Alternatives: re-routing to another available departure or refund.
  • Tangier Med - Sete 22/08/20 at 16:30 cancelled. Alternatives: re-routing to another available departure or refund.
  • Sete - Tangier Med 24/08/20 to 20:00 cancelled. Alternatives: rerouting to another available departure or refund.
  • Tangier Med - Genoa 26/08/20 to 22:30 cancelled. Alternatives: re-routing to another available departure or refund.
  • Genoa - Tangier Med 29/08/20 to 16:00 cancelled. Alternatives: re-routing to another available departure or refund.
  • Tangier Med - Genoa 31/08/20 to 22:30 cancelled. Alternatives: re-routing to another available departure or refund.
  • Sete - Tangier Med 05/09/20 at 20:00 anticipated to 04/09/20 at 20:00. Alternatives: rerouting to another available departure or refund.
  • Tangier Med - Barcelona 07/09/20 at 12:30 anticipated to 06/09/20 at 12:30. Alternatives: re-routing to another available departure or refund.
  • Tangier Med - Sete 07/09/20 at 12:30 anticipated to 06/09/20 at 12:30. Alternatives: rerouting to another available departure or refund.
  • Italy-Spain routes
  • Genoa - Barcelona 06/08/20 at 12:00. cancelled. Alternatives: re-routing to another available departure or refund.
  • Barcelona - Genoa 14/08/20 at 12:00 cancelled. Alternatives: Rerouting to another available departure or refund.
  • Barcelona - Genoa 15/08/20 to 22:00 anticipated to 14/08/20 to 22:00.
  • Barcelona - Genoa 19/08/20 at 12:00 cancelled. Alternatives: re-routing to another available departure or refund.
  • Genoa - Barcelona 20/08/20 at 12:00. cancelled. Alternatives: Rerouting to another available departure or refund.
  • Barcelona - Genoa 28/08/20 at 12:00 noon canceled. Alternatives: Rerouting to another available departure or refund.
  • Genoa - Barcelona 28/08/20 12:00 noon. cancelled. Alternatives: Rerouting to another available departure or refund.
  • Barcelona - Genoa 02/09/20 at 12:00 noon canceled. Alternatives: Rerouting to another available departure or refund.

Sicily Routes

  • Palermo - Civitavecchia 11/08/20 at 21:00 delayed to 23:59. rerouting to another departure available or refund.
  • Palermo - Civitavecchia 13/08/20 at 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 18/08/20 to 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 20/08/20 to 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 25/08/20 to 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 27/08/20 to 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 01/09/20 to 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 03/09/20 at 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 08/09/20 to 21:00 delayed to 23:59. rerouting to another available departure or refund.
  • Palermo - Civitavecchia 10/09/20 to 21:00 delayed to 23:59. rerouting to another available departure or refund.

If you entered your mobile phone number when you made your reservation, you will receive updates by SMS in case of changes.

Can I get a credit note for my GNV booking?

Credits notes are available for GNV customers who hold a ticket booked before the 08/06/20 and who have a travel date until the 31/12/20. The credit note must be used for a new trip before 15/10/21.

If you hold a booked ticket after the 08/06/20, the standard GNV general terms and conditions of sale apply.

When does my GNV credit note expire?

GNV credit notes must be redeemed before the 15/10/21 and the new trip must be made before the 15/10/21.

Information about my GNV crossing

What time is the check-in? When do I have to check in?

The most recent check-in times are as follows:

Domestic travel and travel within the European Community:

  • Passengers with vehicle: 2 hours before departure
  • Passengers with motorhomes : 3 hours before departure
  • Passengers without vehicle: 1 hour before departure

Travel outside the Schengen area and Albania:

  • Passengers with or without vehicle: 4 hours before departure
  • Passengers with a van: 6 hours before departure

Morocco

  • Passengers with or without vehicle: 5 hours before departure (until 15/10/20).
  • Passengers with vans departing from Tanger Med 8 hours before departure (check-in closes 6 hours before departure).

Where is the port? What is the address of the port? How do I find the port?

To help you find the port for your ferry, here are the addresses of the GNV ports:

  • Port of Barcelona: Ferry Terminal Barcellona Muelle San Beltrán S/N - 08039 Barcellona. Tel: +34934437139
  • Port of Civitavecchia: Terminal Autostrade del Mare, Molo 20. Tel: +39076659631
  • Port of Genoa: Piazzale Traghetti Iqbal Masih,5. Tel: +390102094777
  • Port of Naples: Piazzale Immacolatella. Tel.+390812523011
  • Port of Palermo: Calata Marinai D'italia. Tel: +3909160726162
  • Port of Porto Torres: Industrial Porto. Tel: +39079516034
  • Port of Nador: Navifret S.A. route du port, B.P. 91 62050 Beni-Enzar by Nador. Tel: +212536608618 /+212536608697
  • Port of Termini Imerese: Via Molo Riva. Tel: +39091 60726199
  • Port of Tangier Med: Maritime Station. Tel : +212539331693
  • Port of Tunis : Port Offices La Goulette
  • Port of Sète: Orsetti Maritime Station. Tel : +33467433530

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