This article tells your how to make changes to your booking and help you find any information relating to your GNV (Grandi Navi Veloci) booking.

How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note?

How can I redeem my credit note? How do I use my voucher?

Other popular questions:

What are the new COVID-19 requirements to travel to each country and which borders are open?

Is my ferry still going ahead?

If you have entered you mobile number when you booked you will be updated by SMS if anything changes, but you can also check the latest information regarding GNV travel updates.

Tunisian routes: All sailings cancelled until 22/05/21


All customers affected by the Tunisian cancellations can:

  1. Modify their booking for a later date,

  2. Request a full refund

Can I get a credit note for my GNV booking?

Credits notes are available for GNV customers who hold a ticket booked before the 08/06/20 and who have a travel date until the 31/12/20. The credit note must be used for a new trip before 15/10/21.

If you hold a booked ticket after the 08/06/20, the standard GNV general terms and conditions of sale apply.

When does my GNV credit note expire?

GNV credit notes must be redeemed before the 15/10/21 and the new trip must be made before the 15/10/21.

Information about my GNV crossing

What time is the check-in? When do I have to check in?

The most recent check-in times are as follows:

Domestic travel and travel within the European Community:

  • Passengers with vehicle: 2 hours before departure

  • Passengers with motorhomes : 3 hours before departure

  • Passengers without vehicle: 1 hour before departure

Travel outside the Schengen area and Albania:

  • Passengers with or without vehicle: 4 hours before departure

  • Passengers with a van: 6 hours before departure

Morocco

  • Passengers with or without vehicle: 5 hours before departure (until 15/10/20).

  • Passengers with vans departing from Tanger Med 8 hours before departure (check-in closes 6 hours before departure).

Where is the port? What is the address of the port? How do I find the port?

To help you find the port for your ferry, here are the addresses of the GNV ports:

  • Port of Barcelona: Ferry Terminal Barcellona Muelle San Beltrán S/N - 08039 Barcellona. Tel: +34934437139

  • Port of Civitavecchia: Terminal Autostrade del Mare, Molo 20. Tel: +39076659631

  • Port of Genoa: Piazzale Traghetti Iqbal Masih,5. Tel: +390102094777

  • Port of Ibiza: estacion Maritima Provisional - Muelle de botafoch - 07800 Ibiza

  • Port of Naples: Piazzale Immacolatella. Tel.+390812523011

  • Port of Palermo: Calata Marinai D'italia. Tel: +3909160726162

  • Port of Porto Torres: Industrial Porto. Tel: +39079516034

  • Port of Nador: Navifret S.A. route du port, B.P. 91 62050 Beni-Enzar by Nador. Tel: +212536608618 /+212536608697

  • Port of Palma de Mallorca: Estacion Maritima n2 - Muelle de Pelaires - 07015 Palma

  • Port of Termini Imerese: Via Molo Riva. Tel: +39091 60726199

  • Port of Tangier Med: Maritime Station. Tel : +212539331693

  • Port of Tunis : Port Offices La Goulette

  • Port of Sète: Orsetti Maritime Station. Tel : +33467433530

  • Port of Valencia: Muelle Perfecto Palacio, puerto de Valencia, 46024 Valencia

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