This article tells your how to make changes to your booking and help you find any information relating to your GNV (Grandi Navi Veloci) booking.
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
Other popular questions:
Is my ferry still going ahead?
If you have entered you mobile number when you booked you will be updated by SMS if anything changes, but you can also check the latest information regarding GNV travel updates.
Tunisian routes: All sailings cancelled until 22/05/21
All customers affected by the Tunisian cancellations can:
Modify their booking for a later date,
Request a full refund
Can I get a credit note for my GNV booking?
Credits notes are available for GNV customers who hold a ticket booked before the 08/06/20 and who have a travel date until the 31/12/20. The credit note must be used for a new trip before 15/10/21.
If you hold a booked ticket after the 08/06/20, the standard GNV general terms and conditions of sale apply.
When does my GNV credit note expire?
GNV credit notes must be redeemed before the 15/10/21 and the new trip must be made before the 15/10/21.
Information about my GNV crossing
What time is the check-in? When do I have to check in?
The most recent check-in times are as follows:
Domestic travel and travel within the European Community:
Passengers with vehicle: 2 hours before departure
Passengers with motorhomes : 3 hours before departure
Passengers without vehicle: 1 hour before departure
Travel outside the Schengen area and Albania:
Passengers with or without vehicle: 4 hours before departure
Passengers with a van: 6 hours before departure
Passengers with or without vehicle: 5 hours before departure (until 15/10/20).
Passengers with vans departing from Tanger Med 8 hours before departure (check-in closes 6 hours before departure).
Where is the port? What is the address of the port? How do I find the port?
To help you find the port for your ferry, here are the addresses of the GNV ports:
Port of Barcelona: Ferry Terminal Barcellona Muelle San Beltrán S/N - 08039 Barcellona. Tel: +34934437139
Port of Civitavecchia: Terminal Autostrade del Mare, Molo 20. Tel: +39076659631
Port of Genoa: Piazzale Traghetti Iqbal Masih,5. Tel: +390102094777
Port of Ibiza: estacion Maritima Provisional - Muelle de botafoch - 07800 Ibiza
Port of Naples: Piazzale Immacolatella. Tel.+390812523011
Port of Palermo: Calata Marinai D'italia. Tel: +3909160726162
Port of Porto Torres: Industrial Porto. Tel: +39079516034
Port of Nador: Navifret S.A. route du port, B.P. 91 62050 Beni-Enzar by Nador. Tel: +212536608618 /+212536608697
Port of Palma de Mallorca: Estacion Maritima n2 - Muelle de Pelaires - 07015 Palma
Port of Termini Imerese: Via Molo Riva. Tel: +39091 60726199
Port of Tangier Med: Maritime Station. Tel : +212539331693
Port of Tunis : Port Offices La Goulette
Port of Sète: Orsetti Maritime Station. Tel : +33467433530
Port of Valencia: Muelle Perfecto Palacio, puerto de Valencia, 46024 Valencia