This article tells your how to make changes to your booking and help you find any information relating to your CTN ferry booking.

How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note?

How can I redeem my credit note? How do I use my voucher?

Other popular questions:

What are the new COVID-19 requirements to travel to each country and which borders are open?

Are CTN ferries running as normal?

Yes

Modification offered.

In order to assist its kind customers in this unprecedented period of crisis, the CTN is offering a free modification of tickets issued before 04 July for all trips on board its ships until 30 September 2021. Customers who for any impediment wish to postpone their trips, the CTN reassures them and guarantees the validity of the tickets for up to 24 months from the date of issue. We will always be at your disposal and wish you good health. For all your requests, do not hesitate to contact us at the email address: reclamation@ctn.com.tn

  • Tunisia routes: Tunisia routes

    Following the new restrictions announced by the French Government on entry to and exit from France as of July 16, 2021, CTN invites its clients to justify a compelling reason for travel.

Tunisian nationals "returning to their country of origin" are included in the list of compelling reasons (inbound and outbound).

Passengers will have to respect the following new measures:

DIRECTION FRANCE > TUNISIA (passengers aged 12 and over).

A certificate of exit from metropolitan territory (France > Tunisia) must be completed. : http://image.mail.corsicalinea.com/lib/fe35117075640475741177/m/2/a7c82392-3696-4e7d-9d01-829352845f8b.pdf

Present the negative result of an RT-PCR test performed less than 72 hours before boarding.

Fill in & print the health form and the commitment form which will be generated via this website : https://app.e7mi.tn/travelers/add which will have to be handed over to the Tunisian health services upon disembarkation. It is recommended to indicate a Tunisian telephone number to validate the production of these documents.

For persons who have been vaccinated or have contracted the virus for at least six weeks at the time of travel:

- Persons with a complete vaccination schedule (2 doses or 1 dose if COVID-19 has already been contracted) must present a certificate of vaccination (QR Code, document issued by the competent health authorities).

- Persons who have been infected with the virus for at least six weeks at the time of travel should present a medical certificate issued by the relevant health authorities.

For unvaccinated persons:

- Passengers undertake to respect a 7-day self-isolation at home.

TUNISIA > FRANCE (passengers aged 11 and over) A certificate of exit from the metropolitan territory (Tunisia > France) must be completed: http://image.mail.corsicalinea.com/lib/fe35117075640475741177/m/2/98c13f1a-1529-42d8-b118-52e0566401ed.pdf

Present the negative result of an RT-PCR or antigenic test performed less than 48 hours before boarding.

Submit to an antigenic test during the crossing or on arrival in Marseille

Submit a commitment on honour to comply with the rules relating to entry into the national territory of Metropolitan France: http://image.mail.corsicalinea.com/lib/fe35117075640475741177/m/2/b8513c04-a4e9-4823-a1f3-d14698d585ab.pdf

Submit to a biological virological screening test (PCR) at the end of the isolation or quarantine period.

For vaccinated persons:

Present a vaccination certificate (QR Code, document given by the competent health authorities) with complete vaccination schedule (2 doses or 1 dose if COVID-19 has already been contracted).

To respect a 7-day self-isolation at home.

For unvaccinated persons:

To attest to an absence of symptoms of covid-19 infection and contact with a confirmed case of covid-19.

Commit to a mandatory 10-day quarantine monitored by security forces.

Translated with www.DeepL.com/Translator (free version)

Can I get a credit note for my CTN booking?

  • Credit notes are available for CTN customers who have to travel with the CTN until 31/01/21* can benefit from a credit note, of the same value, for their future travels.

  • *Cancelled sailings from 16/03/20 to 23/06/20.

  • *Scheduled sailings from 24/06/20 to 31/01/21.

  • If you hold a ticket booked for travel from 01/02/2021 onwards, the cancellation conditions based on the initial price chosen apply.

When does my CTN credit note or voucher expire?

CTN credit notes must be redeemed within 12 months of the original travel date.

Information about my CTN crossing

What time is Check in? When do I need to check in?

The latest check in times are as follows:

  • Foot passengers must arrive 60 minutes before departure time.

  • Vehicles 180 minutes before departure time.

Where is the Port? What is the Port address? How do I find the port?

To help you find the port for your ferry, here are the CTN port addresses :

  • Port of Genoa: Traghetti terminal, Ponte Colombo.

  • Port of Marseille: Cap Janet pier, entrance by the NORTH PORTE BEAUSEJOUR ferry terminal (Gate 3)

  • Port of Tunis La Goulette: vehicles: CTN La Goulette car centre. Pedestrians: Maritime Station.

  • Port of Zarzis: TBA

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