This article tells your how to make changes to your booking and help you find any information relating to your Fjord Line ferry booking.

How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note? Coming soon.

How can I redeem my credit note? How do I use my voucher? Coming soon.

Other popular questions:

What are the new COVID-19 requirements to travel to each country and which borders are open?

Do I need to wear a mask onboard?
Yes. From the 22/08/20 it will be mandatory that all passengers over the age of 12, use facemask when they are travelling with Fjord Line due to the Danish government new regulation.

Are Fjord Line ferries running as normal?

If you have entered you mobile number when you booked you will be updated by SMS if anything changes, but you can also check the latest information regarding Fjord Line Travel updates here and operational updates here.

As you know, the Norwegian government has not given a definitive / specific deadline for when tourists can enter. Everything depends on the national and international development of Covid-19 and the vaccinations. Entry is currently very limited, here you will find the current links:

Familiarise yourself with the rules

Updated travel restrictions for travelers entering Norway

The Norwegian government uses a color system to classify the infection rate in different countries or regions. Depending on the color classification, different entry rules apply.

As of Monday, July 19th, several regions in Denmark, including Northern Jutland (Hirtshals) are classified as orange. As a result, entering Norway as a foreign national is - with a few exceptions - only possible for travelers who are fully vaccinated or who have recovered from COVID-19 in the past 6 months and who can document this with a COVID-19 certificate.

All other travelers are affected by significant restrictions on entry, including entry registration, a negative COVID-19 test, and a quarantine obligation.

PLEASE NOTE: When entering Norway from green countries through orange or red countries or regions by public transport, which also includes our ferries, the same entry rules apply as to travelers from orange or red countries.

In principle, only Norwegian citizens and foreign nationals resident in Norway can enter Norway, with certain exemptions. This also applies for children under the age of 18, even when travelling with parents who are fully vaccinated / have recovered from COVID-19.

Read more

1) General

Economy tickets:

As Fjord Line is sailing again as usual since 1st of May, the normal travel conditions apply. It means by a cancellation of an economy ticket, there is 100% cancellation fees. The customer has two options:

Rebooking (also for 2022)

- Rebooking with NO amendment fees

- If the price of the new ticket is higher, the difference must be paid.

- If it results in a lower price, the difference will not be refunded.

Value voucher :

- Value voucher for the same value as the cancelled trip

- The value voucher keeps the same booking number

- The value voucher must be redeemed before 19.10.2021

- The value voucher can be used for bookings in 2022

- If the price of the new ticket is higher, the difference must be paid.

- If it results in a lower price, the difference will not be refunded.

To redeem the voucher, send us an message with the following details:

- all name, surname, date of birth, nationality, and ID / passport number

- the car registration number

- A mobile number

2) Crossing to and from Kristiansand UNTIL 16.06.2021

Unfortunately, we must cancel all departures from Hirtshals to Kristiansand and back up to and including 16th of June 2021 (extension).

All affected guests have the following options:

Rebook during this period to a different port

Rebooking without the Amendment fee. Please take note, if the change results in a higher price than the original trip, the difference must be paid. If it results in a lower price, the difference will be refunded.

Free cancellation.

Can I get a credit note for my Fjord Line booking?

All customers that are due to travel with Fjord Line up until 31/07/20* are eligible to receive a credit note, of the same value, for future travel. The credit note must be redeemed by 01/12/20 and travelled by 31/12/21.

*Anyone who has booked a journey that cannot be carried out due to a canceled departure, as a general rule, is entitled to a credit note.

If you are travelling outside of this period then standard Fjord Line Terms and Conditions apply.

When does my Fjord Line credit note or voucher expire?

Fjord Line credit notes must be redeemed by 01/12/20 and are valid for travel until 31/12/21. Please contact our customer service team when you will be ready to redeem your voucher for a future ferry trip with the details of your new wished sailing dates, and accommodation.

Information about my Fjord Line crossing

What time is Check in? When do I need to check in?

  • Check-in opens 120 minutes before departure.

  • Guests with and without a vehicle should arrive at least 60 minutes before departure.

Where is the Port? What is the Port address? How do I find the port?

To help you find the port for your ferry, here are the port addresses for Fjord Line:

  • Port of Bergen: Hurtigruteterminalen, Nøstegaten 30, 5010 Bergen, Norway, GPS 60.392069, 5.311952. Tel: +47 51 46 40 99, Tel check-in +47 928 73 313.

  • Port of Hirshals: Nordsøterminalen, Containerkajen 4, 9850 Hirtshals
    Denmark, Tel: +45 979 63 000

  • Port of Kristiansand: Kristiansand fergeterminal, Vestre Strandgate 31, 4611 Kristiansand, Norway, GPS 58.144129, 7.985240. Tel: +47 51 46 40 99, Tel check-in: +47 480 27 609.

  • Port of Langesund: Langesund fergeterminal, Kongshavn 8, 3970 Langesund, Norway, GPS 59.006, 9.7470. Tel: +47 51 46 40 99, Tel check-in +47 966 40 764.

  • Port of Risavika (near Stavanger): Risavika havn, Utenriksterminalen Kontinentalveien 31, 4056 Tananger, Norway, GPS 58.920986, 5.582556. Tel: +47 51 46 40 99, Tel check-in +47 928 73 311.

  • Port of Sandefjord: Sandefjord fergeterminal, Tollbugata 5, 3210 Sandefjord, Norway, GPS 59.126800, 10.228089. Tel: +47 51 46 40 99, Tel check-in +47 940 09 140.

  • Port of Strömstad: Strömstad fergeterminal, Torskholmen, Uddevallavägen 3, 452 31 Strömstad, Sweden, GPS 58.933697, 11.169850. Tel: +47 514 64 099, Tel check-in: +47 940 03 827

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