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How do I reset my password?
How do I reset my password?

Find out how to reset your account password.

Chantelle avatar
Written by Chantelle
Updated over 4 months ago

How to reset the password for your account

You can reset your account password if you are unable to log in to your account. You must have already created an account for the password reset to work. You can create an account after you have a confirmed booking.

How to request a password reset email

Follow the below steps to request a password reset email:

  1. Enter the email address on your account.

  2. Click 'Send reset link'.

  3. Check your email inbox for the email containing your password reset link.

How to reset your password

After you have received an email containing your password reset link, follow the below steps to reset your password:

  1. Click the unique link in your email and you will be directed to the Password Reset page.

  2. Enter your unique password in the first box (it must be a minimum of 6 characters).

  3. Re-enter your unique password in the second box.

  4. Click 'Reset Password' to confirm the change.


Frequently asked questions about resetting your password:

How long is the password reset link valid for?

The password reset link is valid for 24 hours. If you have not reset your password within 24 hours then you will need to request a new password reset link.

Why has my password reset link expired when it's been less than 24 hours?

If your password reset link has expired before 24 hours then you may be using a different website than the one you used to confirm your booking. If your booking was confirmed on AFerry.com then you will need to request a password reset email on AFerry.com. Alternatively, if your booking was confirmed on Ferrysavers.com then you will need to request a password reset email on Ferrysavers.com.

If you are not sure which website you used to make your booking, you can check your email confirmation. It will display either the AFerry logo or the Ferrysavers logo.

What should I do if the password reset link doesn't work?

If your password reset link doesn't work you can still access your booking via Manage my Booking. You will need your AFerry or Ferrysavers booking reference number and the email address you used to make the booking to log in via Manage my Booking. You should also speak to an agent if your password reset link doesn't work.

Here are some other helpful articles to help you manage your account:

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