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What should I do if I haven’t received my ferry tickets after booking?

Charlotte avatar
Written by Charlotte
Updated this week

What Should I Do If I Haven’t Received My Ferry Tickets After Booking?

When booking ferry tickets through AFerry or similar platforms, there may be situations where the tickets are not received in your email inbox or on your messaging app as expected. Below, we outline the possible causes and steps you can take to resolve the issue effectively.

Overview of Ticket Delivery Methods

  1. Electronic Tickets: For many ferry bookings, tickets (or boarding passes) are made available electronically and should be received via email. Some providers, like Corsica Ferries, may have specific timelines (e.g., tickets sent 3 days before departure). If tickets are not received by this time, the issue is likely due to delivery channels or booking status.

  2. Tickets Collected at the Port: Certain ferry operators do not send boarding tickets electronically in advance. Instead, passengers must obtain their boarding passes at the port by presenting a reservation confirmation and a valid ID at the check-in counter.

Steps to Take If You Haven’t Received Your Tickets

  1. Check Your Email: - Look for a confirmation email in your inbox. This may contain a PDF attachment with your details for ticket collection. - If you don’t see the email in your inbox, check the spam or junk folder. Occasionally, booking or ticket confirmation emails are flagged incorrectly.

  2. Confirm Booking and Payment: - Ensure that your booking has been successfully completed and your payment has been confirmed. Failed bookings (e.g., due to expired quotes) may result in no tickets being issued.

  3. Understand Booking Restrictions: - Some travel periods may not yet be open for bookings. If your request is during such a period, you can either: - Cancel and request a full refund. - Wait until the booking window opens. The exact date may vary based on the ferry provider.

  4. Cross-check Payment Details: - Use a card in the main passenger's name. Payments made using a different card without matching names may be blocked or lead to booking issues.

Common Scenarios and Resolution

  1. You Paid with a Card That Does Not Match the Passenger’s Name: - Banks may flag payments where the cardholder’s name differs from the passenger. Additionally, ensure the main passenger's name is entered correctly because it cannot be changed later.

  2. Booking Attempts Made with Expired Quotes: - If you attempted booking using an expired fare quote, the transaction might not go through, resulting in no confirmed reservation or tickets. Monitor your bank account for payment reversal authorization.

  3. Provider-Specific Timeframes: - Some ferry operators send tickets at a specific timeframe before departure (e.g., 3 days for Corsica Ferries). If the timeframe has passed and you still don’t receive an email, contact your provider or check all inboxes.

Steps to Escalate Issues

When the above checks and steps fail to resolve the problem, consider the following actions:

  • Contact AFerry customer support and provide your booking reference number.

  • Describe the issue, including any specific errors you encountered.

  • Keep your payment confirmation and reservation information handy for faster resolution.

By understanding the potential causes and following these steps, you can effectively resolve ticket delivery issues while preparing for smoother travels.

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