AFerry

How to contact us at AFerry? Why is there no phone number? How to use CrewBOT and Help Centre? How to speak to us.

How do I contact you?

Who is responsible for what? Is my money safe? Who benefits from change fees? What is an agent-principal relationship?

How does AFerry work with ferry partners?

Complaints procedure

An overview of the amendment and cancellation fees charged by Nouris Elbahr Ferries.

Nouris Elbahr Ferries Amendment & Cancellation Fees

Find out what documents are needed for French and French-Tunisian passengers travelling to Tunisia.

Guidelines for French and French-Tunisian passengers travelling to Tunisia

Information on the UK Electronic Travel Authorisation (ETA) for visa-free travellers. Find out who needs an ETA, how to apply, and what travel to the UK is permitted under the…

New UK Entry Requirements: Electronic Travel Authorisation (ETA)

Find out how to request travel authorisation and declare personal effects before entering Tunisia.

Guidelines for entry into Tunisia

An overview of the forthcoming European Travel Information and Authorisation System (ETIAS) and Entry/Exit System (EES).

Guidelines for the European Travel Information and Authorisation System (ETIAS) and Entry/Exit System (EES)

Learn how to spread the cost of your booking.

Can I pay for my booking in instalments?

Find out when ferry bookings for future travel are likely to open and what you can do if your preferred dates aren’t available yet.

When can I book my ferry for next year?

New border checks are now in place at the port of Dover under the EU’s Entry/Exit System (EES). Find out what to expect when you travel.

Entry/Exit System (EES): New border procedures at the port of Dover

Algerian authorities have announced seasonal vehicle restrictions for summer 2026. If you are planning to travel to or from an Algerian port, make sure to review the rules in advance…

Summer 2026: Algeria Vehicle Restrictions

Find out if you can use Chèque-Vacances to pay for your booking.

Can I pay for my booking using Chèque-Vacances?

Explains what booking status labels mean ('To confirm', 'Confirmed', etc.), how long amendments take, and when to expect updated tickets and confirmation emails.

Understanding your booking status and what happens after an amendment

Michael

James

Chantelle

Find out general information before and after you make your ferry booking

General booking information

Privacy Policy

Terms of Use

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