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General booking information

General booking information

Find out general information before and after you make your ferry booking

James avatar Charlotte Sims avatar Michael avatar
6 articles in this collection
Written by James, Charlotte Sims, and Michael

Complaints procedure

How can I make a complaint?
Michael avatar
Written by Michael
Updated over a week ago

How do I contact you?

How to contact us at AFerry? Why is there no phone number or email address? How to use CrewBOT and Help Centre? How to speak to us.
James avatar
Written by James
Updated over a week ago

AFerry Travel Insurance

Information for travel insurance policy questions
James avatar
Written by James
Updated over a week ago

How does AFerry work with ferry partners?

Who is responsible for what? Is my money safe? Who benefits from change fees? What is an agent-principal relationship?
James avatar
Written by James
Updated over a week ago

Can I travel with pets on a ferry?

Dogs, cats and other pets are often allowed on a ferry
Charlotte Sims avatar
Written by Charlotte Sims
Updated over a week ago

Refunds

Why am I not being refunded and what are my options?
Michael avatar
Written by Michael
Updated over a week ago
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