General booking information

Find out general information before and after you make your ferry booking

6 articles in this collection
Written by James, Charlotte, and Michael

Complaints procedure

How can I make a complaint?

Written by Michael
Updated this week

How do I contact you?

How to contact us at AFerry? Why is there no phone number? How to use CrewBOT and Help Centre? How to speak to us.

Written by James
Updated this week

AFerry Travel Insurance

Information for travel insurance policy questions

Written by James
Updated this week

How does AFerry work with ferry partners?

Who is responsible for what? Is my money safe? Who benefits from change fees? What is an agent-principal relationship?

Written by James
Updated this week

Can I travel with pets on a ferry?

Dogs, cats and other pets are often allowed on a ferry

Written by Charlotte
Updated this week

Refunds

Why am I not being refunded and what are my options?

Written by Michael
Updated this week