What Should I Do if I Experience Booking Confirmation Issues on AFerry?
Booking confirmation and updates are vital for ensuring a smooth travel experience. Occasionally, customers may encounter issues such as missing confirmation emails, problems with modifying booking details, or errors during payment. This guide will help you understand how to resolve common booking confirmation issues on AFerry.
Common Scenarios and Solutions
1. Missing Confirmation Emails
Check your email inbox: Ensure you provided the correct email address during booking. Additionally, check your spam or junk email folders for any missed messages.
What to do if the email address is incorrect: Contact AFerry support to update the email address on your booking. Once corrected, the confirmation email will be resent.
2. Booking Errors and Payment Troubles
If you attempted to make a booking on AFerry but received an error message stating the booking failed, follow these steps:
Check your bank activity: AFerry does not collect payments for failed bookings. However, your bank may temporarily authorize the transaction. AFerry will request your bank to cancel the authorization, and the pending payment should return to your account within a few days.
Do I need to rebook? If desired, you can make a new reservation as the original payment will not be processed. Ensure any new booking attempt proceeds without technical issues.
3. Changing Vehicle Information Post-Booking
If you modify your vehicle details after completing a booking, the following steps will help:
Verify your email address to ensure it matches the one linked to your booking.
Check your email inbox, including spam or junk folders, for an updated booking confirmation.
Note that the booking reference number remains unchanged even after vehicle detail updates.
If no updated confirmation email is received, contact the booking provider to validate the changes.
FAQs
Q: How can I confirm my booking status if I haven't received a confirmation email?
A: Check your email address for accuracy or contact customer support to verify your booking details.
Q: How long does it take for a pending transaction to be cleared?
A: Typically, it should resolve within a few days, depending on your bank.
Q: Will my booking reference change if I update vehicle details?
A: No, your booking reference number will remain the same.
Get Help from AFerry Support
If you’ve tried the steps above and still face issues, reach out to AFerry customer service. Provide the relevant details, such as your booking reference number or any error messages received, to expedite the resolution process.