How to Resolve Issues with Locating or Confirming Your Ferry Booking
If you’re having trouble locating or confirming a ferry booking, several common factors might be causing the issue. Below, we outline the potential reasons and provide practical steps to resolve them.
Common Reasons for Booking Confirmation Issues
Incorrect Email Address: The email information provided during the booking process may be incorrect, leading to issues accessing the booking.
Bookings Made Through an Agent: Bookings processed by agents may not be directly accessible in the system but are still valid.
Unrecorded Bookings in the System: The booking might not appear under your email or name due to system errors or processing issues.
Steps to Verify and Recover Missing Bookings
1. Cross-Check Your Payment and Booking Details
Confirm that the booking was made through AFerry and not another company. You can do this by checking your banking app for the payment details.
If you find a charge from AFerry, ensure to have the payment information ready to share with the support team. This may include a screenshot or details showing the transaction.
2. Recheck the Email Address Associated with Your Booking
If you suspect that you entered the wrong email address when booking, provide the following details to AFerry support: - The lead passenger’s name. - A bank statement showing the charge made by AFerry. - The date of travel.
The support team will use this information to locate and confirm your booking.
3. Resolving Agent-Assigned Bookings
If your ferry booking was made through an agent, it might not be accessible directly via GNV or the ferry company’s system. This is because such bookings are often assigned to an agency’s account, which holds multiple passenger details.
Rest assured, your booking is valid and ready for travel. At the port, ensure you have the travel document provided to you by the agent, as this will serve as your confirmation.
Support and Documentation Required
When contacting AFerry support, prepare the following documentation to assist them in locating your booking:
Payment proof (e.g., a screenshot from your bank statement showing the charge from AFerry).
The lead passenger’s full name.
The email address used during booking (even if incorrect).
Date of travel and ferry route information.
By presenting this information, you can expedite the process of locating and confirming your ferry booking.
For further assistance, feel free to reach out to the AFerry support team, who are always ready to help.