Understanding AFerry's Refund Policies for Booking Amendments
When amending your AFerry booking, it's essential to understand the refund policies associated with various amendment scenarios. Below is a comprehensive guide outlining refund eligibility and common issues regarding ticket upgrades, adding passengers, and route changes.
Overview of Booking Amendments
AFerry provides options to amend bookings to accommodate customer needs, such as:
Upgrading ticket types (e.g., to Flexi Ticket)
Adding passengers to existing bookings
Changing travel routes to different ferry destinations
Refund eligibility after such amendments depends on the circumstances of the amendment and policies tied to the ferry operator and ticket type.
Refund Eligibility Criteria
1. Non-Refundable Ticket Upgrades
If you pay to upgrade to a different ticket type, such as a Flexi Ticket, please note:
Refunds are not provided for ticket upgrades once processed, as the upgraded ticket type cannot be changed, regardless of any alteration.
2. Failed Amendments
In situations where you pay an amendment fee but the change cannot be completed (e.g., adding a passenger and the request fails):
You are eligible for a refund of the amendment fee.
Refunds will be processed to your original payment method within approximately 3-5 working days. Note that processing times may vary slightly depending on your payment provider.
3. Route Changes
If you attempt to change to a cheaper route:
Refunds will not be issued for the price difference. For example, Brittany Ferries bookings are non-refundable when attempting to switch from unavailable or unoffered routes (e.g., from Dover to Calais).
Refund Processing Guidelines
Refunds for eligible failed amendments are expedited within 3-5 working days.
Non-refundable ticket policies are strictly adhered to, and operators do not provide exceptions.
Specific route changes remain subject to non-refundable fare conditions.
Examples of Refund Scenarios
Non-Refundable Ticket Types: Upgrading to a Flexi Ticket under Stena Line cannot be reversed, and no refund will be issued.
Failed Passenger Addition Amendments: If attempting to add passengers under Trasmed and the system does not allow the change, your amendment fee can be refunded.
Cheaper Route Selections: Attempting to switch to a lower-priced fare under Brittany Ferries without aligning with their policies will result in no refund.
Related Topics
By understanding these refund policies, you can make more informed decisions when planning amendments to your bookings on AFerry.