How to Resolve Refund and Payment Issues for Ferry Bookings
When refund or payment-related problems arise, it’s essential to understand the process and take steps to resolve these issues efficiently. This article guides you through typical scenarios, including pending refunds, refunds for closed accounts, and steps to trace payments with your bank.
General Refund Timeline and Expectations
Refunds for unsuccessful or cancelled ferry booking payments are typically processed automatically. The pending amount will usually be returned to your original bank account within a few days. However, the exact timing depends on your bank's processing policies, and this is outside of AFerry’s control. Contact your bank if there are delays beyond a few days.
Specific Scenarios and Actions
1. Delayed or Missing Refunds
Check with Your Bank: Reach out to your bank to confirm the status of the transaction. Often, banks may hold back funds due to their internal processing timelines. AFerry initiates the refund request, and your bank should automatically release the payment to your account within a few days.
2. Refunds for Closed Accounts
Action by Your Bank: If a refund is processed to a closed account, the money generally remains in the possession of your bank. In such situations, banks are typically responsible for reallocating the funds to your active account or contacting you for further instructions.
AFerry’s Role: If the refund shows a 'settled' status at AFerry, it means the funds are no longer within AFerry’s control unless the bank specifically rejects the payment. Contact your bank to trace and release the funds. AFerry can provide proof of refund if needed.
Helping Your Bank Trace Refunds
If a refund doesn’t appear in your account, you can assist your bank in locating it by providing detailed transaction details. Here’s what to share with your bank:
Transaction date
Order ID
Acquirer reference number (ARN)
Proof of refund from AFerry
Additionally, if you used multiple bank accounts for the purchase, verify with those accounts as well to rule out any issues. These steps can help your bank efficiently trace and confirm the status of the refund.
When to Contact AFerry Support
If you’ve followed the steps above and your bank is still unable to locate the funds, consider reaching out to AFerry support for additional assistance. AFerry can verify the status of the refund at their end and provide essential documentation for your bank.