How do I obtain an invoice or proof of payment for my AFerry reservation?
Introduction
Obtaining an invoice for an AFerry reservation is a straightforward process. The booking confirmation sent to your registered email address serves as a valid invoice in most cases, providing detailed payment and travel information. If you encounter any issues, such as not receiving your confirmation or needing modifications, there are troubleshooting steps you can follow.
Using the Booking Confirmation as an Invoice
The booking confirmation you receive from AFerry after completing a reservation or payment includes all the necessary details, like:
Travel destinations
Total ticket cost
Passenger information This confirmation acts as a valid invoice and can be used for accounting or record-keeping purposes. If you need a specific document beyond the standard confirmation, AFerry's customer support may assist in special cases. For example, adjustments can be made to reflect modified booking details, such as when a passenger does not travel.
In some cases, like bookings involving Corsica Linea ferries, invoices generated post-travel may no longer be available due to system expiration. However, the initial reservation confirmation is sufficient as proof of payment.
Troubleshooting If You Don’t Receive Your Booking Confirmation
If you do not receive your booking confirmation or invoice, follow these steps:
Check your spam or junk folder in your email inbox. Often, these emails are mistakenly flagged as spam.
Verify that you entered the correct email address while booking. Incorrect email submissions are a common cause of delivery problems.
If the confirmation is still missing, reach out to AFerry's customer support team to request a reissue or clarification.
Receiving an Updated Invoice After Payment Modifications
After paying for any ticket modification, AFerry automatically sends an updated booking confirmation to your registered email address. The updated confirmation will include all necessary details, including the modification invoice. If you don’t find the email, check your spam or junk folders.
Special Scenarios and Exceptions
In specific situations, AFerry might need to adjust your booking confirmation, such as:
When one or more passengers do not travel: The invoice may be updated to reflect the new price, suitable for submission to insurers.
If you’re unable to retrieve an invoice or proof of payment, contacting AFerry customer support is recommended to resolve the issue promptly.
Conclusion
The booking confirmation is typically sufficient as an invoice for AFerry bookings, containing all relevant details related to your trip and payment. In cases of missing, modified, or special invoices, simple troubleshooting and support options ensure that you always have access to the required documentation.