Troubleshooting PayPal Payment and Instalment Issues on AFerry
When using PayPal to pay for AFerry bookings, including its Pay in 3 and Pay in 4 instalment options, customers may occasionally encounter issues. This guide provides troubleshooting steps, explains PayPal's instalment payment options, and addresses common problems related to failed payments and expired booking quotes.
Common Troubleshooting Steps for PayPal Payments
If you experience challenges with PayPal payments during the booking process, follow these steps:
Check Your Browser Settings: - Ensure that your browser settings do not block pop-up windows. - Clear your browser's cookies and cache. - Switch to a different browser (preferably Chrome) and try again. - Consider using another device if the issue persists.
Reinitiate the Booking Process: - If you are using a saved quote, note that these can sometimes become invalid or restrict payment methods. Restart the reservation process to generate a new quote.
Pay in 3 and Pay in 4 Instalment Options
PayPal offers installment payment plans, known as Pay in 3 or Pay in 4, that allow you to split eligible purchases between €30/£30 and €2,000 into interest-free payments over six weeks. However, availability depends on specific criteria:
The total booking amount must not exceed 2,000 EUR/GBP. If the amount is higher, the instalment options will not appear.
PayPal determines eligibility for instalment options during the checkout process, and users cannot check their eligibility in advance. If the option does not appear in PayPal’s payment methods at checkout, it is not available for that transaction.
Reasons for Failed Payments and Solutions
Authorization Failures: - If PayPal does not authorize the payment during booking, no funds will be deducted. Verify in your PayPal account to confirm that no transactions have been completed.
Expired or Invalid Quotes: - Payments may fail if attempting to pay using an expired offer or saved quote. Please restart the booking process and complete the payment as soon as possible to avoid expiration.
Unavailability of Installment Options: - The absence of PayPal's installment options could result from browser issues or account criteria. Could you try clearing your browser's cache or using a different method to complete payment? If these steps don’t resolve the problem, you may need to contact PayPal directly.
Pending Bank Transactions: - If a payment attempt is incomplete but shows as pending in your bank account, it will be reversed automatically after a few days. AFerry has no control over the bank’s processing timeline, so please wait for the transaction to clear.
Contact PayPal for Additional Support
Some payment issues, especially those involving eligibility for instalment options, are governed by PayPal’s internal policies. If troubleshooting steps fail, we recommend contacting PayPal’s customer support to clarify restrictions or resolve account-specific questions.
By following these steps and guidelines, most issues with PayPal payments or instalment options on AFerry can be resolved effectively. If problems persist, consider switching to an alternative payment method to complete your booking.