CTN Ticket Conditions and Fare Information
1. Ticket Validity
Tickets are valid for one year from the date of purchase. For example, a ticket purchased on 9 January 2026 will remain valid until 9 January 2027.
Tickets may be reused for outbound or return journeys within their validity period by selecting new travel dates and requesting an amendment.
All amendments are subject to availability, fare differences and applicable amendment fees.
Tickets cannot be extended beyond their original one-year validity period.
Once the validity period has expired, tickets can no longer be amended, used or refunded.
All changes to travel dates must be made within the original validity period.
2. Ticket Amendments
Changes to a passenger's first name, last name or date of birth on a CTN ticket are subject to an amendment fee of 5% of the total ticket price, including tax.
Changes to the vehicle registration number are free of charge.
If the original fare class is unavailable for the new travel date, the booking must be changed to another available fare class. This may result in an additional charge, even if the new travel date falls within a lower travel season.
3. Cancellation and Refunds
For confirmed bookings (excluding provisional bookings), cancellations made on the day of booking or up to 20 days before departure are subject to the applicable cancellation conditions.
CTN applies significant cancellation fees, and only the remaining balance after deduction of these fees will be refunded.
To cancel a ticket or confirm the applicable cancellation charges, customers must contact the original ticket seller or submit a cancellation request.
Non-refundable Return Journey: Once the outbound journey has been used, the return journey becomes non-refundable. No refund will be issued for any unused return portion of the ticket.
4. CTN Fare Updates – Effective 12 November 2026
From Thursday, 12 November 2026, CTN is introducing an updated fare structure with the following changes:
Pedestrian Fare: Extended up to Level 7, subject to limited availability on each departure.
Escapade Fare: Extended up to Level 7, offering attractive discount rates to encourage customers to plan their holidays more flexibly and purchase tickets in advance.
TJAS Fare: The one-way TJAS fare has been discontinued.
Corail Fare: Now available for both one-way and return journeys.
Youth Fare: Preferential fares are available for young passengers aged 15 to 25.
Early Booking Fare: A single Early Booking fare, known as the Tarif Amitié, will apply to both routes: France and Italy.
Customers are encouraged to book early to benefit from the available promotional fares and the best possible prices, subject to availability.
What tariffs are available with CTN?
CTN offers eight tariffs: Amitie; Bienvenue; Corail; Famille; Escapade; Spot; Jasmin; and Standard. To view the amendment and cancellation fees for each tariff, click the PDF file below.