Information about my PanStar Ferries crossing
What time is check-in? When do I need to check in?
Check-in opens 120 minutes before departure and closes 90 minutes before departure.
Where is the port? What is the port address? How do I find the port?
To help you find the port for your ferry, here are the port addresses for PanStar Ferries:
Busan Ferry Port Address - Busan Port International Passenger Terminal, 206, Chungjang-daero, Dong-gu, Busan, South Korea
Osaka Ferry Port Address - 559-0034 Osaka-fu, Osaka-shi, Suminoe-ku, Nankokita 1-20-52 Port of Osaka International Ferry Terminal
Are PanStar Ferries ferries running as normal?
You will be contacted by phone or email if anything changes.
How to apply for Korea Electronic Travel Authorisation (K-ETA)?
Please be informed that you need K-ETA approval before boarding the flight or ship bound for the Republic of Korea. You can apply for K-ETA via the K-ETA official website or mobile app. If you do not receive approval by the boarding deadline, you will not be able to board the ship. Please keep in mind that the assessment can take more than 72 hours depending on the situation. Some people may be temporarily exempt from registration. For more information and latest information, please visit the K-ETA official website.
Can I travel with my pet on a PanStar Ferries crossing?
PanStar Ferries does not permit passengers to travel with pets, with the exception of assistance dogs.
Can pregnant passengers travel with PanStar Ferries?
For pregnant women under 24 weeks - Please prepare a doctor's note and complete the boarding confirmation process at the counter on the day of boarding.
For pregnant women over 24 weeks - There are restrictions on cruise travel depending on the health condition of the pregnant woman and the baby. Please note that medical facilities for pregnant women and newborns are limited on board.
What are PanStar Ferries terms and conditions?
You can find more information about PanStar Ferries' terms and conditions here.
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
Other popular questions:
Terms and conditions
View our terms and conditions here.