Information about my CTN crossing
What time is check-in? When do I need to check in?
Check-in opens 6 hours before departure and closes 2 hours before departure for all CTN routes. If you arrive late you may be refused to travel.
You must have a copy of your ticket before you check-in.
Where is the port? What is the port address? How do I find the port?
To help you find the port for your ferry, here are the CTN port addresses :
Port of Genoa: Traghetti terminal, Ponte Colombo.
Port of Marseille: Cap Janet pier, entrance by the NORTH PORTE BEAUSEJOUR ferry terminal (Gate 3). If Gate 3 is closed, please proceed to Gate 1.
Port of Tunis La Goulette: vehicles: CTN La Goulette car centre. Pedestrians: Maritime Station.
Are CTN ferries running as normal?
If you entered your mobile number when you booked you will be updated by SMS or email if anything changes.
When does my CTN ticket expire?
CTN tickets are valid for 1 year from the date of booking.
Can I change the passenger names on my CTN ticket?
If you have a CTN ticket, you can only change the passenger names if you have not travelled out.
Can secondary passengers still travel with CTN if the lead passenger is not travelling?
Secondary passengers will still be permitted to travel with CTN even if the lead passenger does not travel. However, if they will be travelling with a vehicle owned by the lead passenger, they should ensure they have the vehicle documents with them, including power of attorney from the vehicle owner to the vehicle driver. Alternatively, the secondary passengers can change the vehicle and the vehicle owner on the booking (subject to availability and applicable fees).
Are there any luggage restrictions when travelling with CTN?
The following luggage restrictions apply to CTN foot passengers at the Marseille port:
Passengers aged 10 and above are permitted two pieces of luggage and a backpack or handbag).
Passengers younger than 10 years are permitted one backpack or small bag.
Passengers must ensure they can transport their luggage in one trip as the porterage service is not offered at the Marseille port.
Can I travel with my pet on a CTN crossing?
CTN permits passengers to travel with cats and dogs on all routes. Pets travel free of charge in the designated kennel area on board. You do not need to inform us or CTN that you are travelling with a pet. However, you must ensure that your dog has up-to-date vaccinations. Prohibited dog breeds are pit bull, rottweiler, tosa, mastiff and boer bull.
For further guidance on pet travel with CTN please contact us.
What assistance does CTN provide for passengers with disabilities?
CTN ships are equipped with elevators, wheelchairs, and disabled cabins. On the Tanit ship, disabled cabins are 4-berth with a window. On the Carthage ship, disabled cabins are 2-berth without a window. All restaurants, shops, praying, and smoking areas are accessible. Staff are also available to assist when embarking.
What are the Terms and Conditions of CTN?
You can find more information about CTN's terms and conditions here.
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
Other popular questions:
Terms and conditions
View our terms and conditions here.