Important notice:
As of 31/08/25, AFerry Travel Insurance can no longer be purchased with your ferry booking. If you wish to purchase travel insurance, you will need to arrange this independently.
If you purchased AFerry Travel Insurance before 31/08/25, your policy remains valid, and you can refer to the details in this article.
Please note: AFerry now offers Koala Cancel for Any Reason, which allows you to cancel your booking for any reason. This is not travel insurance, and coverage is limited to the booking cancellation only. For full travel protection, you will still need to arrange separate travel insurance.
Koala insurance is a flexibility add-on and does not function as traditional travel insurance. It does not cover medical issues, trip interruptions, or baggage. Additionally, ferry tickets may display messages like "Passenger covered by cancellation insurance: None," even if you have purchased Koala insurance. This is because Koala insurance is managed separately and is not reflected in the ferry operator's ticketing system.
If you wish to add insurance to your booking after confirmation, you must contact the insurer directly. This process cannot be handled through AFerry, and you will need to arrange this independently.
The AFerry Travel Insurance Policy is underwritten by AWP P&C SA and is administered by Allianz Global Assistance.
Please refer to your specific policy documents for any information about what is covered, as well as any contact details to make any changes. Insurance documents such as proof of coverage can be found in your AFerry account or in the booking confirmation email. These documents are not included on your ferry ticket because insurance is managed separately from the ferry operator's ticketing system. Even if your insurance does not appear on amendment confirmations after changes to your booking, it remains valid as long as it is listed in the original confirmation. If you purchased Koala insurance, check your booking confirmation email for the product description, pricing, and terms.
In case you have mislaid your details, below is the general contact information for Allianz Global Assistance:
Contact Allianz Global Assistance UK Customer Services: +44 (0)20 8603 9653 or internet.queries@allianz.com. Open Monday to Friday from 08:00 to 18:00.
Contact Allianz Global Assistance French claim enquiries team: +33 1 42 99 82 81 or conseil.client@votreassistance.fr. Open Monday to Friday from 08:00 to 18:00.
Contact Allianz Global Assistance Italian claim enquiries team: +39 02 23 69 54 56 or ecommerce@mondial-assistance.it.
Contact Allianz Global Assistance German claim enquiries team: service@allianz-assistance.de.
Contact Allianz Global Assistance general enquiries team: insurance@allianz-assistance.co.uk.
We pass all travel insurance enquiries (including cancellations, amendments, and refunds) to our partners at Allianz Global Assistance because they are the Principals behind your policy and have multi-lingual professionals who are best qualified to answer your travel insurance-related questions.