This article tells your how to make changes to your booking and help you find any information relating to your DFDS Seaways ferry booking.


England National travel restrictions – you can only travel internationally for essential reasons

  • Whilst national restrictions are in place, you can only travel internationally from England for legally permitted reasons. This does not include holidays.

  • From 08/03/21, travellers departing from England to travel internationally must complete a travel declaration form and carry it with them along any evidence supporting the reason for their trip.

  • Exemptions to the travel ban include some work, volunteering, education, medical or compassionate grounds and some weddings and funerals.

  • Travellers will be required to show the form at the port of departure. It is an offence to enter a port of departure or embarkation point without a properly completed form if travelling internationally. Travellers may be issued with a fixed penalty notice and directed to return home if you do not have a valid reason for travel.


How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note?

How can I redeem my credit note? How do I use my voucher?

Other popular questions:

What are the new COVID-19 requirements to travel to each country and which borders are open?

Do I need to wear a face mask to travel?

Yes. Face masks must be worn during boarding, disembarking, and in public areas onboard. Below is a video by DFDS Seaways to reassure passengers about sailing safely this summer:

Are DFDS Seaways ferries running as normal?

Yes with restrictions between the UK and France, Belgium & Netherlands

Due to ongoing covid restrictions, our service between Copenhagen – Frederikshavn – Oslo will be suspended up to and including 1st July 2021. Our first sailing will be from 2nd July 2021 out of Copenhagen and the 3rd of July out of Oslo.

Your bookings will be cancelled and a travel credit issued automatically.

If you have entered you mobile number when you booked you will be updated by SMS if anything changes, but you can also check the latest information regarding DFDS Travel updates here.

Dover-Calais-Dover and Dover-Dunkirk-Dover: complementary meal until 31/12/21.

Can I get a credit note for my DFDS Seaways booking?

Credit notes are available for DFDS Seaways customers who are due to travel between 20/12/20 and 17/05/21 on routes between the UK, France, Belgium and The Netherlands (Dover-Calais-Dover, Dover-Dunkirk-Dover, Newcastle-Amsterdam-Newcastle, and Newhaven-Dieppe-Newhaven).

Credit notes are available for DFDS Seaways customers who are due to travel between 10/01/21 and 05/04/21 on routes Oslo-Frederikshavn-Copenhagen, due to the latest Danish entry restrictions.

If you are due to travel from the 09/12/20, you can enjoy a re-booking for travel taken before 30/09/2022 with no amendment fee (customers must pay the difference in fare on the new date. Subject to availability). Re-bookings must be made more than 24 hours before outward departure date.

Please note that all credit notes must be requested at least 24 hours before the original departure.

If you are travelling outside of this period then standard DFDS Seaways Terms and Conditions apply.

When does my DFDS Seaways credit note or voucher expire?

DFDS Seaways credit notes must be redeemed by 15/09/2022 and travelled by 30/09/2022.

Credit note redemption need to be completed 24 hours before travelling.

Information about my DFDS Seaways crossing

What time is Check in? When do I need to check in?

The latest check in times are as follows:

  • Dover, Calais, Dunkirk, Newcastle, Amsterdam (Ijmuiden), Copenhagen, Oslo - check in closes 45 minutes prior to departure.

  • Newhaven, Dieppe, Kiel, Klaipeda - check in closes 90 minutes prior to departure.

Where is the Port? What is the Port address? How do I find the port?

To help you find the port for your ferry, here are the port addresses for DFDS Seaways:

  • Dover Ferry Port Address - Eastern Docks, Dover, Kent, CT16 1JA, United Kingdom

  • Calais Fery Port Address - Car Ferry Terminal, 62100 Calais, France

  • Dunkirk Ferry Port Address - Terminal Car ferry, Route du petit Denna, Port 5625, 59279 Loon-Plage, Dunkerque, France

  • Newhaven Ferry Port Address - Newhaven Ferry Port, Railway Approach, Newhaven, East Sussex, BN9 0DF, United Kingdom

  • Dieppe Ferry Port Address - 7 Quai Gaston Lalitte, 76200 Dieppe, France

  • Newcastle Ferry Port - Royal Quays, North Shields, Tyne & Wear, NE29 6EE, United Kingdom

  • Amsterdam (IJmuiden) Ferry Port Address - Felison terminal, Sluisplein 33, 1975 AG, The Netherlands

  • Copenhagen Ferry Port Address - Dampfærgevej 30, 2100, Kobenhavn O, Denmark

  • Oslo Ferry Port Address - Utstikker II, Vippetangen, 0150, Norway

  • Kiel Ferry Port Address - Ostuferhafen 15, 24149 Kiel, Germany

  • Klaipeda Ferry Port Address - Central Klaipeda Terminal (CKT), Baltijos ave.40, LT-93239 Klaipeda, Lithuania

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