This article tells your how to make changes to your booking and help you find any information relating to your DFDS Seaways ferry booking.
See attached a link with the latest travel information:
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
Other popular questions:
Do I need to wear a face mask to travel?
Yes. Face masks must be worn during boarding, disembarking, and in public areas onboard. Below is a video by DFDS Seaways to reassure passengers about sailing safely this summer:
Are DFDS Seaways ferries running as normal?
Can I get a credit note for my DFDS Seaways booking?
Credit notes are available for DFDS Seaways customers who are due to travel between 20/12/20 and 17/05/21 on routes between the UK, France, Belgium and The Netherlands (Dover-Calais-Dover, Dover-Dunkirk-Dover, Newcastle-Amsterdam-Newcastle, and Newhaven-Dieppe-Newhaven).
Credit notes are available for DFDS Seaways customers who are due to travel between 10/01/21 and 05/04/21 on routes Oslo-Frederikshavn-Copenhagen, due to the latest Danish entry restrictions.
If you are due to travel from the 09/12/20, you can enjoy a re-booking for travel taken before 30/09/2022 with no amendment fee (customers must pay the difference in fare on the new date. Subject to availability). Re-bookings must be made more than 24 hours before outward departure date.
Please note that all credit notes must be requested at least 72 hours before the original departure.
If you are travelling outside of this period then standard DFDS Seaways Terms and Conditions apply.
When does my DFDS Seaways credit note or voucher expire?
DFDS Seaways credit notes must be redeemed by 15/09/2022 and travelled by 30/09/2022.
Credit note redemption need to be completed 72 hours before travelling.
Information about my DFDS Seaways crossing
What time is Check in? When do I need to check in?
The latest check in times are as follows:
Dover, Calais, Dunkirk, Newcastle, Amsterdam (Ijmuiden), Copenhagen, Oslo - check in closes 45 minutes prior to departure.
Newhaven, Dieppe, Kiel, Klaipeda - check in closes 90 minutes prior to departure.
Where is the Port? What is the Port address? How do I find the port?
To help you find the port for your ferry, here are the port addresses for DFDS Seaways:
Dover Ferry Port Address - Eastern Docks, Dover, Kent, CT16 1JA, United Kingdom
Calais Fery Port Address - Car Ferry Terminal, 62100 Calais, France
Dunkirk Ferry Port Address - Terminal Car ferry, Route du petit Denna, Port 5625, 59279 Loon-Plage, Dunkerque, France
Newhaven Ferry Port Address - Newhaven Ferry Port, Railway Approach, Newhaven, East Sussex, BN9 0DF, United Kingdom
Dieppe Ferry Port Address - 7 Quai Gaston Lalitte, 76200 Dieppe, France
Newcastle Ferry Port - Royal Quays, North Shields, Tyne & Wear, NE29 6EE, United Kingdom
Amsterdam (IJmuiden) Ferry Port Address - Felison terminal, Sluisplein 33, 1975 AG, The Netherlands
Copenhagen Ferry Port Address - Dampfærgevej 30, 2100, Kobenhavn O, Denmark
Oslo Ferry Port Address - Utstikker II, Vippetangen, 0150, Norway
Kiel Ferry Port Address - Ostuferhafen 15, 24149 Kiel, Germany
Klaipeda Ferry Port Address - Central Klaipeda Terminal (CKT), Baltijos ave.40, LT-93239 Klaipeda, Lithuania