This article tells your how to make changes to your booking and help you find any information relating to your Color Line ferry booking.
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
How can I redeem my credit note? How do I use my voucher? Coming soon.
Other popular questions:
Important information about your trip. Large parts of Denmark are from 19 July classified as red / orange. If you have not been fully vaccinated / have not had corona within the last 6 months, you must have documented exceptions to be able to travel with us. The requirement for a documented exception also applies to guests in transit through Denmark. Please familiarize yourself with the new entry rules and requirements here colorline.com/practical-information/coronavirus-information. To cancel your trip please contact us here: https://www.colorline.com/forms/contact-us. If you would like to re-book: +45 99 56 19 00
Please also inform yourself at www.colorline.com.
Do I need to wear a face mask?
Wearing a mask/face covering is mandatory from 31/12/2021 at the ferry terminals and in Danish waters.
Are Color Line ferries running as normal?
Dear colleagues, the measures taken by the authorities to combat the coronavirus outbreak will continue. This means that Color Line cannot take any guests on board in Germany up to and including June 30th. There is the possibility from June 9th. to travel from Oslo to Kiel. Up to and including June 23, the Oslo-Kiel route is only served by Color Magic, which departs from Oslo every other day. The Color Fantasy will be from June 24th. resume operations. You can find the updated timetable here. According to our booking system, at least one of your customers' trips is affected. If you can't travel now, we'd love to have you back on board later! We would therefore like to offer you the following: 1. Rebook your trip to a later date free of charge. If you need to change your dates again, you can do so up to 24 hours before departure.
Dear colleagues, In accordance with the Covid-19 regulations § 6a letter c, Color Line must temporarily suspend regular passenger traffic from Denmark to Norway up to and including 27.06.21. Only people with a proven systemic function can travel with us. Read more about system-relevant functions and verification requirements here. The change in Covid-19 regulations may affect whether your customer can start their trip. If you are authorized, please ignore this email. According to our system, at least one departure of your customer is affected. Please inform your customers about the entry requirements. You can find the current timetable here: colorline.de/fahrplaene If your customers can't travel now, we'd love to have you back on board later! We would therefore like to offer you the following: 1. Rebook your trip to a later date free of charge. If you need to change your dates again, you can do so up to 24 hours before departure.
Customers affected by the Norway quarantine measures can amend their booking with a future departure in 2020 or 2021 without amendment fees (price difference apply) or get a refund.
If you have entered you mobile number when you booked you will be updated by SMS if anything changes, but you can also check the latest information regarding Color Line Travel updates here.
Can I get a credit note for my Color Line booking?
All customers that are due to travel with Color Line up until 14/07/20* are eligible to receive a credit note, of the same value, for future travel. The credit note must be redeemed and travelled by 31/12/20.
If you are travelling outside of this period then standard Color Line Terms and Conditions apply.
When does my Color Line credit note or voucher expire?
Color Line credit notes are valid for travel until 31/12/20.
Information about my Color Line crossing
What time is Check in? When do I need to check in?
Kiel - Oslo route:
Guests with vehicles should arrive no later than 120 minutes before departure.
Guests without vehicles should arrive no later than 60 minutes before departure.
Denmark - Norway routes:
Guests with and without a vehicle should arrive at least 60 minutes before departure.
Where is the Port? What is the Port address? How do I find the port?
To help you find the port for your ferry, here are the port addresses for Color Line:
Port of Hirtshals: Color Line AS, Fergeterminalen Norgeskajen 2, 9850 Hirtshals, GPS: N57° 35.54', E009° 58.0048'
Port of Kiel: Color Line GmbH, Norwegenkai, 24143 Kiel-Garden, GPS N54° 19.0517', E010° 8.466'
Port of Kristiansand: Color Line AS, Vestre Strandgate 31, Postboks 82, 4662 Kristiansand, GPS: N58° 8.6692', E007° 59.4909'
Port of Larvk: Color Line AS, Revet 8, PO box 2002, 3255 Larvik, GPS: N59° 2.4001', E010° 2.9368'
Port of Olso: Color Line AS, Filipstadveien 25, 0250 Oslo, GPS N59° 54.5855', E010° 42.5338'
Port of Sandefjord: Color Line AS, Strandpromenaden 20, 3210 Sandefjord, GPS: N59° 7.6466', E010° 13.6844'
Port of Strømstad: Color Line, Färjeterminalen, S-452 31 Strömstad, GPS: N58° 56.0225', E011° 10.2176'