This article tells your how to make changes to your booking and help you find any information relating to your Moby booking.

How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note?

How can I redeem my credit note? How do I use my voucher?

Other popular questions:

What are the new COVID-19 requirements to travel to each country and which borders are open?

Do I need to wear a mask?
Yes. Please Watch the video regarding safety on board the Moby fleet.

Is my ferry still going ahead?

Information subject to change without notice.

  • All routes: operating

If you have recorded your mobile phone number when you made your reservation, you will receive updates by SMS in case of changes.

Can I get a credit note for my Moby Lines booking?

Customers holding a Moby Lines booking travelling on or before 31/12/20 and who booked before 01/07/2020 are eligible to receive a credit note, of the same value, for future travel.

If you hold a booked ticket for travel from 01/01/2021 onwards or made your booking after 01/07/2020 the standard Moby Lines terms and conditions apply.

When does my Moby Lines credit note or voucher expire?

Moby Lines credit notes must be redeemed before 31/12/20 and travelled by 31/12/21.

Information about my crossing with Moby Lines

What time is the check-in? When do I have to check in?

The most recent check-in times are as follows:

Carefully organise your travel and decide how soon you will need to leave to arrive punctually at the port. The times you need to arrive for boarding depend on the port:

Bastia port:

  • Foot passengers must check in 60 minutes before departure.
  • Vehicles must check-in 120 minutes before departure.

Genoa port:

  • Foot passengers must check in 30 minutes before departure.
  • Vehicles must check-in 120 minutes before departure.

All other ports:

  • Foot passengers must check in 30 minutes before departure.
  • Vehicles must check-in 90 minutes before departure.

Toremar boardings:

  • Foot passengers must check in 30 minutes before departure.
  • Vehicles must check-in 30 minutes before departure.

Remember that it is your responsibility to arrive at the port in time to have your tickets checked and undergo security checks.

Moby Lines reserves the right to refuse access to the ferry if the check-in time hasn't been respected.

Where is the port? What is the address of the port? How do I find the port?

To help you find the port for your ferry, here are the addresses of Moby Lines ports:

  • Port of Arbatax: Ticket office Tirrenia, Porto turistico di Marina di Arbatax, 08048 Tortolì OG. Tel: +390782667067.
  • Port of Bastia: Ticket Office Moby, Terminal Sud Port de Bastia, 20200 Bastia France. Tel: +33495348494 or +33495348490.
  • Port of Bonifacio: Ticket Office Moby. Quai Sott, Portigliola, 20169 Bonifacio, France. Tel: +33495730029.
  • Port of Cagliari: Ticket Office TIrrenia, Molo Sanità Stazione Marittima, Cagliari CA. Tel: +39070666065 - +39070666067 - +39070663004
  • Port of Cavo (Elba Island): Moby ticket Office, Stazione Marittima, Lungomare Michelangelo, 54, 57038 Cavo LI.
  • Port of Civitavecchia: Ticket office contact Tirrenia, Terminal autostrade del mare, 00053 Civitavecchia RM. Tel: +390766581925 or +390766581923.
  • Port of Genoa: Ticket office (Moby and Tirrenia), c/o Terminal Traghetti - P.le dei Traghetti Iqbal Masih 5 16126, Genova. Tel: +390102698201.
  • Port of Livorno: Ticket office Moby and Tirrenia Imbarchi Stazione Marittima, Via Donegani, 57100 Livorno LI. Tel: +390586899950.
  • Port of Naples: Ticket office Tirrenia, Calata Porta di Massa 80133 Napoli NA. Tel: +390817201491.
  • Port of Olbia: Unimare c/o Stazione Marittima, Banchina Isola Bianca, 07026 Olbia OT. Ticket Office Moby: Tel: +390789204013. Ticket Office Tirrenia: Tel: +39 0789207101.
  • Port of Palermo: : Ticket Office Tirrenia, Via Calata Marinai d'Italia, 90139 Palermo PA. Tel: +390916116518.
  • Port of Piombino: MOBY c/o Stazione Marittima, Piazzale Premuda, 57025 Piombino. Ticket office Moby (boarding to Elba). Tel: +390565 221212 or +390565276077. Ticket office Moby (boarding to Sardinia): Tel: +390565222300.
  • Port of Portoferraio (Elba Island): Moby / Toremar ticket Office Stazione Marittima, 57037 Portoferraio. Tel: +390565914133.
  • Port of Porto Torres: Ticket Office TIrrenia, Via Antonietta Bassu, 07046, Porto Torres SS. Tel: +390795181009 or +390795181015.
  • Port of Santa Teresa di Gallura: Ticket Office Moby, Banchina La Punzesa, Santa Teresa Gallura OT. Tel: +390789751449.
  • Port of Termoli: Ticket Office Tirrenia, Via del Porto, 86039 Termoli CB. Tel: 0039 (0875)870301.
  • Port of Tremiti: Ticket Office Tirrenia. Porto Isole Tremiti San Domino Strada Del Porto 2, San Domino e Porto Isole Tremiti San Nicola Via degli Abbati/Abati 10, San Nicola FG.

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