This article tells your how to make changes to your booking and help you find any information relating to your Red Funnel ferry booking.

How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note?

How can I redeem my credit note? How do I use my voucher? Coming soon

Other popular questions:

What additional documents do I need to take with me because of COVID-19?

Are Red Funnel ferries running as normal?

  • Southampton - East Cowes route is running with "stay in car" sailings

For the latest information please check the Red Funnel Travel updates.

Do I need to wear a face mask to travel?

Yes. From 15/06/20 all Red Funnel passengers* will be required to wear face masks or face coverings whilst in ports or onboard the vessels when travelling.

* Children under the age of 11 and individuals with a breathing condition, illness, or disability that prevents or hinders them from wearing a face-covering are exempt from this requirement.

Can I get a credit note for my Red Funnel booking?

All customers that are due to travel with Red Funnel up until 31/05/20 are eligible to receive a credit note, of the same value, for future travel.

If you are travelling outside of this period then standard Red Funnel Terms and Conditions apply.

When does my Red Funnel credit note or voucher expire?

The credit note must be redeemed by 31/12/20 and travelled by 31/12/21.

Information about my Red Funnel crossing

What time is Check in? When do I need to check in?

Recommended Red Funnel check-in is 30-60 minutes before departure

Where is the Port? What is the Port address? How do I find the port?

To help you find the port for your ferry, here are the port addresses for Red Funnel:

  • Southampton Ferry Port Address - Terminal 1, Dock Gate 7, Town Quay Road, Southampton, SO14 2AR
  • East Cowes Ferry Port Address - Trinity Road, East Cowes, Isle of Wight, PO32 6RF
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