This article tells your how to make changes to your booking and help you find any information relating to your Red Funnel ferry booking.
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
How can I redeem my credit note? How do I use my voucher? Coming soon
Other popular questions:
Are Red Funnel ferries running as normal?
- Southampton - East Cowes route is running with "stay in car" sailings
For the latest information please check the Red Funnel Travel updates.
Travel to/from the Isle of Wight is currently restricted to 'Essential Travel Only' as outlined by the UK government.
Red Funnel have amended their Terms & Condition in response to Covid-19:
1) Free Amendments
If your booking is affected any other Covid-19 related reason, you can amend it to a future date with no amendment fee. Fare differences will apply where applicable.
2) Booking Credit
Put the booking on hold with a credit. Customers will have until 31/05/21 to decide what to do with the credit, which can be put towards a future booking, for travel anytime in 2021. Amendment fees will still be waived, but fare differences will apply where applicable. By placing the booking on hold it will become non-refundable, and all credits must be used by 31/05/21 or the balance will be lost.
Any cancellations are subject to Red Funnel’s standard Terms & Conditions which include a cancellation fee of 50% for Saver Ticket bookings. We are however temporarily granting customers the option to retain any cancellation fees as a credit towards a future booking.
Do I need to wear a face mask to travel?
Yes. From 15/06/20 all Red Funnel passengers* will be required to wear face masks or face coverings whilst in ports or onboard the vessels when travelling.
* Children under the age of 11 and individuals with a breathing condition, illness, or disability that prevents or hinders them from wearing a face-covering are exempt from this requirement.
Can I get a credit note for my Red Funnel booking?
All customers that are due to travel with Red Funnel up until 15/02/21 are eligible to receive a credit note, of the same value, for future travel.
If you are travelling outside of this period then standard Red Funnel Terms and Conditions apply.
When does my Red Funnel credit note or voucher expire?
The credit note must be redeemed by 31/03/2021 and travelled by 31/12/21.
Information about my Red Funnel crossing
What time is Check in? When do I need to check in?
Recommended Red Funnel check-in is 30-60 minutes before departure
Where is the Port? What is the Port address? How do I find the port?
To help you find the port for your ferry, here are the port addresses for Red Funnel:
- Southampton Ferry Port Address - Terminal 1, Dock Gate 7, Town Quay Road, Southampton, SO14 2AR
- East Cowes Ferry Port Address - Trinity Road, East Cowes, Isle of Wight, PO32 6RF