Information about my Condor Ferries crossing
What time is check-in? When do I need to check in?
The latest check-in times are as follows:
Foot passengers: check-in closes 40 minutes before departure
Vehicle passengers: check-in closes 1 hour before departure
Where is the port? What is the port address? How do I find the port?
To help you find the port for your ferry, here are the port addresses for Condor Ferries:
Cherbourg Port Address: Quai de Normandie, Cherbourg, 50100
Guernsey Port Address: White Rock, St. Peter Port, Guernsey, GY1 2LL
Jersey Port Address: The Elizabeth Terminal, St Helier, Jersey, JE2 3NW
Poole Port Address: The Passenger Terminal, New Harbour Road South, Hamworthy, Poole, Dorset, BH15 4AJ
Portsmouth Port Address: Portsmouth International Port, George Byng Way, Portsmouth, Hampshire, PO2 8SP
St. Malo Port Address: Condor Ferries Terminal, Gare Maritime du Naye, St Malo, 35400
Are Condor Ferries running as normal?
If you entered your mobile number when you booked you will be updated by SMS if anything changes, but you can also check the latest information regarding Condor Ferries travel updates.
Can I travel with my pet on a Condor Ferries crossing?
Condor Ferries permits passengers to travel with pets (including guide dogs and assistance dogs) on all routes. There are three ways that pets can travel: in your vehicle, in a pet-friendly cabin, or in a kennel. The availability of these options depends on the route, the ship, and whether you will be travelling with a vehicle.
Foot passengers travelling from the UK or Channel Islands to France, and vice versa, are not permitted to travel with pets.
What are the Terms and Conditions of Condor Ferries?
You can find more information about Condor Ferries' terms and conditions here.
How to make changes to your booking
Here are some helpful articles to help you make changes to your booking if your travel plans change:
Terms and conditions
View our terms and conditions here.