Whether you receive a ticket depends on the ferry partner you're travelling with:
Some ferry partners issue a PDF ticket.
Others do not issue tickets - your booking confirmation email is all you need to check in at the port.
Do I need a ticket for my booking?
If you are travelling with one of these ferry partners, you need a ticket and you will receive it by email. You must print your ticket.Some operators may accept digital confirmations on mobile devices. Verify this with your ferry operator before traveling.
Tickets are sent as PDF attachments, which you can download and save for easy access.Some tickets may be multi-page PDFs. Ensure you print all pages to have the complete ticket.
Algerie Ferries
Aquabus Ferry Boats
Blue Star Ferries and Hellenic Seaways
Caronte & Tourist
Corsica Ferries
Corsica Linea
Printed tickets are mandatory. Ensure the barcode is clearly visible for scanning at the port.
CTN
Finnlines
Grandi Navi Veloci
Grimaldi Lines
Check-in must be done at the port on the day of departure. Present the document sent to you via email to receive your boarding ticket.
Moby Lines
Nouris Elbahr Ferries
Tirrenia
Toremar
If you are travelling with a ferry partner not listed above, you do not need a ticket and you can check in using your booking confirmation email.
Where can I find my ticket?
Your ticket will be sent to the email address used for the booking within 24-48 hours of booking confirmation.
Updated tickets, such as those reflecting changes to your booking, will also be sent via email. Ensure you check your inbox for the latest version.
I haven't received my ticket, what should I do?
Try the following steps before contacting us:
Check your spam or junk folder — confirmation and ticket emails sometimes get filtered.
Wait up to 24-48 hours — tickets are sent within this window after booking confirmation.
Resend via Manage My Booking — log in at Manage My Booking using your booking reference and email address, then click "Resend booking confirmation".
Check your booking reference — if you don't have it, check your bank statement for the transaction reference or search your inbox for any earlier AFerry email.
Still no ticket? Contact us with the lead passenger name, email address used at booking, and departure date — we can locate your booking and resend the ticket manually.6. Use a PDF reader application — Open the ticket using a PDF reader application, such as Adobe Acrobat, on a compatible device like a smartphone, tablet, or computer.
Try a different device or browser — If the file doesn’t open, attempt to access it on another device or browser.
Download from Manage My Booking — Log in to your AFerry account or use the 'Manage My Booking' feature to download the ticket directly.
Check for multi-page PDFs — Some tickets may include blank pages. Print all pages to ensure you have the complete ticket.
Verify file format — Ensure the ticket was sent in PDF format. If not, request the correct format.