Why have I not received a confirmation email?
Your booking confirmation email contains the key details of your booking, including departure and arrival times, passenger, accommodation, and vehicle information, and port addresses. If you haven’t received it yet, here are the most common reasons and how to resolve them.
The email is in your spam/junk folder
Check your spam/junk folder and manually move the confirmation email into your inbox. You can also add the "sent from" address to your contacts list to make sure future confirmations go to your inbox.
Wrong email address
If you entered the wrong email address you can correct it via Manage My Booking. You’ll need the exact email used when booking. Follow our How do I change my email address? guide to update it. If you don't know the email address on your booking you'll need to contact us.
Ferry partner confirmation is pending
Some bookings can take up to 48 hours to confirm with the ferry partner. Contact us if you haven't received your confirmation email within 48 hours.
Booking not confirmed
This may be due to payment or availability changes. Contact us with the lead passenger's name, email address, and departure date so we can look into it for you.
FAQs about confirmation emails
Do I need to print my confirmation email?
You can show the confirmation email on your phone, but printing a backup is recommended. If the booking requires a ticket, this must be printed.
Can I resend my confirmation email?
You can resend your confirmation email by either logging into Your Account or Manage my Booking. Click "resend booking confirmation" to send a new copy.
Why hasn’t my confirmation email updated after I changed my booking?
If you changed your booking with our support team, the update may not appear in your account. In these cases, our team will send you an updated confirmation email.
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