Why have I not received a confirmation email?
Your booking confirmation email contains the key details of your booking, including departure and arrival times, passenger, accommodation, and vehicle information, and port addresses. If you haven’t received it yet, here are the most common reasons and how to resolve them.
If you have changed your booking by speaking to an AFerry/Ferrysavers agent via email or messenger, then you will not automatically receive a new confirmation email. However, you can request one from the agent you spoke to. Additionally, if the quote used for your booking expired before payment was completed, or if there was an issue with payment authorisation, the booking may not have been confirmed. In such cases, you may see a pending charge on your bank account, which will be automatically reversed by your bank within a few working days.
The email is in your spam/junk folder
Check your spam/junk folder and manually move the confirmation email into your inbox. You can also add the "sent from" address to your contacts list to make sure future confirmations go to your inbox.
Wrong email address
If you entered the wrong email address you can correct it via Manage My Booking. You’ll need the exact email used when booking. Follow our How do I change my email address? guide to update it. If you don't know the email address on your booking you'll need to contact us.
The email is in your spam/junk folder
Check your spam/junk folder and manually move the confirmation email into your inbox. You can also add the "sent from" address to your contacts list to make sure future confirmations go to your inbox.
Booking not confirmed
This may be due to payment or availability changes. Contact us with the lead passenger's name, email address, and departure date so we can look into it for you. If your booking attempt failed due to an expired quote or other issues, AFerry does not collect payment. Any pending charges visible on your bank account are automatically reversed by your bank within a few working days.
FAQs about confirmation emails
Do I need to print my confirmation email?
You can show the confirmation email on your phone, but printing a backup is recommended. If the booking requires a ticket, this must be printed.
Can I resend my confirmation email?
You can resend your confirmation email by either logging into Your Account or Manage my Booking. Click "resend booking confirmation" to send a new copy. If you still haven’t received the confirmation, ensure your email address is correct and contact AFerry support to request the email to be resent.
What if I can't log in to Manage My Booking because I don't have my reference?
If you never received your confirmation email, you won't have a booking reference to log in with. In this case:
Check your bank or card statement — the transaction description may include a reference number.
Search your inbox for any email from AFerry or Ferrysavers, including spam and junk folders.
If you still can't locate it, contact us with your full name, the email address you used at booking, and your departure date. We can look up the booking and resend your confirmation.
Why hasn’t my confirmation email been updated after I changed my booking?
If you changed your booking with our support team, the update may not appear in your account. In these cases, our team will send you an updated confirmation email.
If your booking could not be confirmed, there may be an issue with your payment method or the availability may have changed during the booking process. This is known as a failed booking and an agent will need to investigate it further to determine the cause. To avoid this issue in the future, restart the booking process and complete the payment promptly to ensure the quote does not expire.
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