Depending on the ferry partner you are travelling with, you may receive a PDF ticket with your booking.
Will I receive a ticket for my crossing? Do I need a ticket for my booking?
You will receive a PDF ticket if you are travelling with one of the following ferry partners:
Algerie Ferries
Aquabus Ferry Boats
Blue Star Ferries and Hellenic Seaways
Caronte & Tourist
Corsica Ferries
Corsica Linea
CTN
Finnlines
Grandi Navi Veloci
Grimaldi Lines
Moby Lines
Nouris Elbahr Ferries
Tirrenia
Toremar
If you are travelling with a ferry partner not listed above, you will not receive a ticket and you can show your confirmation email at the port to check-in.
How can I find my ticket? Where can I download and print my PDF ticket?
If you are travelling with a ferry company that issues tickets, you will receive your ticket after your booking has been confirmed. In addition to your AFerry confirmation email, you will receive a separate email with the ticket attached as a PDF.
Could you make sure the email address entered during booking matches the email account you are checking?
Confirm that your email server’s security settings are not blocking the PDF attachment. If you suspect the email has not been delivered, contact AFerry support for assistance.- If you entered an incorrect email address during booking, reach out to AFerry’s support team to update it. This ensures that your tickets and booking confirmations are sent to the correct address.
If you have not received your ticket by email, please check your junk or spam folder, as it may have got caught there. You can download and print the ticket for your records. If you do not receive the confirmation email within a few minutes, ensure that your email address is entered correctly in your AFerry account. If issues persist, contact AFerry customer support for further assistance.For email issues related to incorrect addresses, AFerry support can update your email address and resend the ticket to the correct one.
Moreover, if you can't find the email in your primary inbox, could you confirm that you are using the correct email account entered during your booking? For app-related issues, match the booking information in the AFerry app to your purchase details.If you are unsure about the email used during your booking, AFerry support can confirm the registered email associated with the booking.
I changed my booking. Do you know if I need a new ticket?
If you have changed your booking, your ticket will be updated, and you will need the latest version to travel. I'll send this to you by email after the change is confirmed. Please check your junk or spam folder as the ticket may have been caught there.
Step-by-Step Notification Process
Update Confirmation: Once your booking or ticket has been updated, a confirmation email will be sent to your registered email address.
Email Content: The email will include:
Confirmation that the requested changes have been successfully made.
An attachment containing your updated ticket with all relevant modifications.
Automated Notifications: For most updates, the system will automatically generate the updated ticket and email confirmation.
What to Expect in Case of Manual Changes
In some cases, manual adjustments to your booking may be required. While these changes won’t always be instantly reflected in your online account, rest assured that your reservation has been successfully updated. You will still receive a confirmation email with the updated ticket information.
What should I do if I cannot find my ticket? Could you send my ticket again?
If you are travelling with one of the ferry partners listed above and you cannot find your ticket in your email inbox, please check your junk or spam folder as the ticket may have been caught there. If you need assistance, don't hesitate to get in touch with us and ask 'Talk to a person 👤' to connect with an agent. Ensure that the registered email address in your AFerry account is accurate to avoid delivery issues. If troubleshooting does not resolve the issue, contact customer support to confirm your updates and receive assistance.Be prepared to provide details such as your booking reference number and the email address used during booking when contacting customer support. This will help resolve ticket issues efficiently.
Do I need to print my ticket, or can I show it on my phone?
If you are travelling with one of the following ferry partners, your ticket must be printed before your crossing:
Algerie Ferries
Aquabus Ferry Boats
Blue Star Ferries and Hellenic Seaways
Caronte & Tourist
Corsica Ferries
Corsica Linea
CTN
Finnlines
Grandi Navi Veloci
Grimaldi Lines
Moby Lines
Nouris Elbahr Ferries
Tirrenia
Toremar
For troubleshooting app issues where the ticket does not appear, verify your app booking details match the ones used during purchase. If a link provided in the email or chat fails to open, use the attached PDF for access.
You must then show your printed ticket when completing check-in at the port. However, for some operators, digital tickets displayed on your phone may also be accepted. Please verify this requirement with your specific ferry provider prior to travel.
Here are some other helpful articles to help you prepare for your trip:
The reservation number provided in your confirmation email must also be shared with the ferry operator alongside your ticket to complete the check-in process.