Important: If AFerry has notified you that the ferry operator cancelled your crossing and charges appear when you try to amend or cancel your booking, contact AFerry through your account before confirming the change.
1. How Do I Check the Latest Status of My Ferry?
For the latest information about your sailing:
Check your emails: Look for cancellation, delay or timetable-change notifications from AFerry or the ferry operator.
Visit the ferry operator's website: Check its official service updates for the latest information about your crossing.
Contact customer support: If you're unsure how the disruption affects your booking, visit the AFerry Help Centre.
Keep your booking confirmation and reference handy so you can identify your reservation when contacting support.
2. What Should I Do If My Ferry Is Cancelled or Rescheduled?
Your next steps depend on the type of disruption.
If your ferry has been cancelled:
Confirm the revised departure and arrival times with AFerry or the ferry operator.
Check whether your original check-in deadline still applies.
Review any impact on connecting transport or accommodation.
Contact AFerry if the revised sailing no longer suits your plans.
Do not assume that a delayed sailing means you can arrive at the port later. Confirm the instructions for your specific crossing before travelling.
3. Can I Rebook My Ferry Through AFerry?
You may be able to change your booking, depending on ticket conditions, availability and the circumstances of the disruption.
To explore your options:
Visit AFerry and access your booking.
Check whether the Amend Booking option is available.
Review alternative departure times, dates or routes.
Check any fare differences or charges before proceeding.
If the ferry operator cancelled your crossing and charges are displayed, contact AFerry through your account before confirming the amendment.
The support team can review your booking and explain the available options.
Do not assume a replacement sailing has been booked until you receive confirmation of your revised travel arrangements.
4. Can I Get a Refund If My Ferry Is Cancelled?
Your refund options depend on the circumstances of the disruption, your booking conditions and the passenger rights applicable to your journey.
If your ferry has been cancelled, you may be entitled to a refund or alternative transport under the applicable rules. If your sailing has been rescheduled, your options may depend on the extent of the change and whether you accept the revised arrangements.
Important: If AFerry notified you that the operator cancelled your crossing and charges appear when you try to cancel, contact AFerry through your account before accepting the cancellation quote. Refund eligibility and processing times vary, so confirm the arrangements for your booking.
5. What If My Ferry Disruption Affects My Other Travel Plans?
A cancelled or delayed ferry may affect connecting transport, accommodation or other travel arrangements.
Consider the following:
Connecting transport: Contact your airline, train operator or other transport provider if you may miss a connection.
Accommodation: Check whether your hotel can change your booking or offer a refund.
Additional expenses: Keep receipts for any extra costs caused by the disruption.
Travel insurance: Review your policy to understand whether disruption-related expenses are covered.
Additional expenses are not automatically reimbursed. Your options depend on the circumstances, the applicable terms and any relevant passenger rights.
Before purchasing replacement travel, check the implications for your existing booking and any potential refund.
6. Who Should I Contact If My Ferry Departs Soon?
If your departure is approaching, act promptly:
Check the ferry operator's latest service updates.
Review any notifications about your booking.
Access your booking through AFerry and follow the available support options.
If you're already at the port, speak to the ferry operator's check-in desk or customer service team.
Have your booking reference and travel documents ready. For urgent questions about boarding, check-in or departure arrangements, the ferry operator may be best placed to help.
Frequently Asked Questions
Will AFerry notify me if my ferry is cancelled?
Check the email address associated with your booking for notifications from AFerry or the ferry operator. You should also monitor the operator's official service updates, particularly when your departure is approaching.
Do I have to pay amendment charges if the ferry operator cancelled my sailing?
Do not assume standard amendment charges apply to an operator-cancelled crossing. If charges appear, contact AFerry through your account before confirming the change.
How long will my refund take?
Refund processing times vary depending on the circumstances, the operator and the payment arrangements. Contact AFerry support for the expected timeframe for your booking.
Am I entitled to compensation for a cancelled ferry?
Your rights depend on the route, the reason for the disruption and the passenger rights that apply. Contact AFerry or the ferry operator for clarification about the options available to you.
Need Help With Your AFerry Booking?
Check the ferry operator's service updates first to understand the latest information about your sailing. For help with rebooking, refunds or changes to your reservation, visit AFerry to access your booking and find the available support options.