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SNAV - Change booking, find information

Want to know everything about SNAV? Here's our guide

Michael avatar
Written by Michael
Updated over 4 weeks ago

Information about my SNAV crossing

What time is check-in? When do I need to check in?

The latest check-in times are as follows:

  • Italy - Croatia line: check-in at least 3 hours before departure

  • Naples - Aeolian Islands and Pontine Line: check-in at least 1 hour before departure

Where is the port? What is the port address? How do I find the port?

To help you find the port for your ferry, here are the port addresses for SNAV:

  • Ancona Port Address: Guardia Costiera Capitaneria di Porto Comando DIREZIOMARE Ancona, Banchina Nazario Sauro, 18, 60121 Ancona AN

  • Lipari Port Address: Via Francesco Crispi, 1, 98050 Lipari ME

  • Naples Port Address: Molo Beverello, 80133 Napoli NA

  • Panarea Port Address: Via Comunale Mare, 98050 Città metropolitana di Messina

  • Salina Port Address: Via Massimo Troisi, Santa Marina Salina ME

  • Split Port Address: Gat Svetog Duje 1, 21000, Split, Croazia

  • Stromboli Port Address: Via Marina, 98050 Stromboli ME

  • Vulcano Port Address: Via Porto Ponente, 98055 Vulcano Porto ME

Are SNAV ferries running as normal?

If you have entered your mobile number when you booked you will be updated by SMS if anything changes. Alternatively, you can contact +390814285555 for the latest operational information.

Can I travel with my pet on an SNAV crossing?

SNAV permits passengers to travel with pets (including guide dogs and assistance dogs) on all routes. There are two ways that pets can travel: in a kennel or in a pet-friendly cabin. The availability of these options depends on the route.

For further guidance on pet travel with SNAV please click here and select your travel route.

Can pregnant passengers travel with SNAV?

For pregnant women or women with uncomplicated pregnancies, after the sixth month, it is important to get a medical certificate, dated no more than seven days before the trip. The above-mentioned certificate has to confirm that the passenger can travel. The passenger must provide the certificate to the Master of the Vessel, if asked.

In other situations, pregnant passengers need a medical certificate that allows them to travel by sea, no matter how far along they are in their pregnancy. However, the Captain has the right to refuse boarding if they think the passenger is not fit to travel.

What are the Terms and Conditions of SNAV?

You can find more information about SNAV's terms and conditions here.

How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How do I add a pet to my booking?

Other popular questions:

Will I receive a ticket for my ferry booking?

Terms and conditions

View our terms and conditions here.

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