Amendment Fees :
In the event of ticket changes, no fixed fee will be payable, only the possible adjustment of taxes and the bunker surcharge, i.e. the amount to be fixed and published in advance, and any fare differences if the change involves a higher fare than the original one: the substitution of a ticket will incur a €30.00 fee for routes from/to Genoa-Tunis, Civitavecchia-Tunis and Palermo-Tunis.
Tickets issued at a special return fare can only be changed at the same time as the fixed fee is charged on both tickets.
Changes during check-in are not permitted.
No changes may be made to tickets issued under special conditions.
No modification of the ticket issued will entitle the holder to a refund, and if the modification involves a higher facility and/or price, the amount of the difference compared to the ticket being modified will be due.
Cancellation fees :
For all ticket issuances made from 28/07/2025 on all routes* and for travel until December 2025, the following cancellation penalties will apply:
25% from the time of booking up to 20 days before departure
30% from 19 days up to 14 days before departure.
40% from 13 days up to 7 days before departure.
100% from 6 days up to 2 hours before departure
100% less than 2 hours before departure
100% on the pre-sale deposit not yet converted.
*Balearics and Albania lines excluded: for them, for bookings from 28/07/2025, the cancellation is free if made within 7 days before departure, after the seventh day the following penalties apply:
30% from 6 days to 4 days before departure
50% from 3 days to 2 hours before departure
100% less than 2 hours before the scheduled departure
100% on the advance payment not yet converted.
*And Almeria-Nador line excluded: for it, for bookings from 28/07/2025, the cancellation is free if made within 2 hours before departure, after the following penalties applied are:
100% less than 2 hours before the scheduled departure
100% on the advance payment not yet converted.
For bookings made from 12/02/2025 to 27/07/2025 on all lines and for travel until December 2025, the following cancellation penalties will apply:
25% from the time of booking up to 20 days before departure
30% from 19 days up to 4 days before departure.
50% from 3 days up to 2 hours before departure
100% less than 2 hours before departure
100% on the pre-sale deposit not yet converted.
For bookings made from 11/12/2024 to 11/02/2025, for bookings on all lines and for travel until September 2025, cancellation is free if made within 21 days before departure; after the following penalties apply:
30% from 20 days up to 4 days before departure.
50% from 3 days to 2 hours before departure
100% less than 2 hours before departure
100% on the pre-sale deposit not yet converted.
For bookings made from 27/11/2024 to 10/12/2024 on all lines and for travel until September 2025, the following cancellation penalties will apply:
25% from the time of booking up to 20 days before departure
30% from 19 days up to 4 days before departure.
50% from 3 days up to 2 hours before departure
100% less than 2 hours before departure
100% on the pre-sale deposit not yet converted.
For bookings made from 13/11/2024 to 26/11/2024, for bookings on all lines and for travel until September 2025, cancellation is free if made within 21 days before departure; after the following penalties apply:
30% from 20 days up to 4 days before departure
50% from 3 days to 2 hours before departure
100% less than 2 hours before departure
100% on the pre-sale deposit not yet converted.
For bookings made from 14/10/2024 to 12/11/2024, for bookings on all lines and for travel until September 2025, cancellation is free if made within 14 days before departure.
After the fourteenth day, the following penalties apply:
30% from 13 days up to 4 days before departure.
50% from 3 days to 2 hours before departure
100% less than 2 hours before departure
100% on the pre-sale deposit not yet converted.
For bookings made from 14/02/24 to 13/10/24 on all lines*, the following cancellation penalties will apply:
25% from the time of booking up to 20 days before departure
30% from 19 days up to 4 days before departure.
50% from 3 days up to 2 hours before departure
100% less than 2 hours before departure
100% on the pre-sale deposit not yet converted.
*Balearics and Albania lines excluded: for them, for bookings from 5/12/2023 to 13/10/2024, the cancellation is free if made within 7 days before departure, after the seventh day the following penalties apply:
30% from 6 days to 4 days before departure
50% from 3 days to 2 hours before departure
100% less than 2 hours before the scheduled departure
100% on the advance payment not yet converted.
*And Almeria-Nador line excluded: for it, for bookings from 21/02/2024 to 13/10/2024, the cancellation is free if made within 2 hours before departure, after the following penalties applied are:
100% less than 2 hours before the scheduled departure
100% on the advance payment not yet converted.
Partial ticket cancellation is not possible, therefore any cancellation refers to the entire travel pass.
For more information check the General Conditions and our policy