Amendment Fees:
Change of departure (time, date, line):
All tickets issued at both standard and special rates may be subject to a change by the passenger in the time, date and ports (of departure and / or arrival), only if the change is requested within 2 days of the departure date indicated on the ticket to be changed and only in the case of simultaneous booking of a trip already available for sale.
This type of modification involves the payment of € 30 for change fees and any fare differences, if the new trip has a higher cost than the previous one.
This type of modification can be made up to a maximum of 2 times.
Change of a product (name, accommodation, vehicle):
These types of changes can be requested up to the day of departure and also at the port ticket offices. No change fees are applied, but any tariff adjustment must be paid (if the new product has a higher cost than the previous one).
The variation is subject to availability of the requested product.
Exception for Tunisia lines: for tickets issued with special fare Tunisia return discount, the name change can only be requested up to 2 days before the outward journey
Adding a passenger (adult / child / infant), a pet, a service (meals, pet in cabin):
These types of changes can be requested up to the day of departure and also at the port ticket offices. No change fees are applied, but the cost of the additional passenger, animal or service must be paid at the rate in force at the time of the change.
The modification is subject to the availability of seats on board, or of the requested service.
The Company reserves the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.
The Company also reserves the right to launch extraordinary promotional campaigns limited in time, which may limit or improve the aforementioned conditions. These variations are well specified in the conditions of application of the special offers.
Cancellation Fees:
For standard fare tickets, the cancellation of the entire ticket, or part of it, entitles you to a refund of the value of the cancelled items, subject to the following penalties:
- 10% of the value, plus fixed dues, up to 30 calendar days before departure;
- 30% of the value, plus fixed dues, from 29 to 7 calendar days before departure;
- 50% of the value, plus fixed dues from 6 to 2 calendar days before departure;
- 100% of the value, plus fixed dues, from the day before and / or for no-show at
boarding.
Both for tickets purchased with ‘Standard’ rate and for those with ‘Special’ rate, any pre-purchased services (meals, pet in cabin) are fully refunded if the cancellation occurs within 2 days from the departure date. In case of cancellation made from the day before departure, however, there is no refund.
Requests for cancellation of a Standard fare ticket will not be accepted if it has already been subject, twice, to a change in date, time and / or line.
No reimbursement is due for failure to board due to refusal by the authorities or lack / insufficiency of the passenger or vehicle document.