Change of date
More than 7 days before departure: €20
Less than 7 days before departure (day of departure included): €100
After departure and up to 30 days afterwards: €150
Beyond 30 days after the departure date: The ticket is neither exchangeable, nor modifiable, nor refundable.
Change of name and/or registration number
From ticket issue until one week before departure: Free modification
From one week before departure and up to 24 hours before departure time: €20
Less than 24 hours before departure: €40
Change of route
In addition to any fare difference between the original ticket and the new route, the customer must pay the following amendment fees:
More than 7 days before departure: €20
Less than 7 days before departure: €40
On the day of departure and up to 30 days after departure: €120
More than 30 days after departure: The ticket is non-exchangeable, non-changeable and non-refundable.
Refund Conditions (if the new route has a lower fare)
If the new route has a lower fare, the customer must still pay the amendment fee and may receive a partial refund of the fare difference (excluding fees), subject to the following deductions:
More than 7 days before departure: 30% of the amount (excluding fees) will be retained.
Within 7 days before departure: 50% of the amount (excluding fees) will be retained.
Within 24 hours before departure: 60% of the amount (excluding fees) will be retained.
In the event of a no-show, 80% of the amount (excluding fees) will be retained.
One month after departure (without a refund claim): 100% of the total amount (including VAT) will be retained.
Cancellation fees
The following cancellation fees apply when cancelling a Nouris Elbahr Ferries booking:
More than 7 days before departure: 30% of the amount (excluding fees) will be retained.
Within 7 days prior to departure: 50% of the amount (excluding fees) will be retained.
Within 24 hours before departure: 60% of the amount (excluding fees) will be retained.
In the event of a no-show, 80% of the amount (excluding fees) will be retained.
One month after departure (without any refund claim): 100% of the total amount including VAT will be retained.