This article tells your how to make changes to your booking and help you find any information relating to your Eurotunnel booking.

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How to make changes to your booking

Here are some helpful articles to help you make changes to your booking if your travel plans change:

How can I cancel my booking and how much will I be refunded?

How can I change my booking? How do I amend my booking?

How can I request a credit note?

How can I redeem my credit note? How do I use my voucher? Coming soon.

Other popular questions:

What are the new COVID-19 requirements to travel to each country and which borders are open?

Are Eurotunnel trains running as normal?

Yes

Please check the latest information regarding Eurotunnel Travel updates here.

In order for your passengers to purchase duty free goods at the Eurotunnel terminals after 01/01/21, they will be required to show a QR code and official ID (passport or identity card). The QR code can be generated here: https://www.eurotunnel.com/uk/duty-free/

Information about my Eurotunnel crossing

What time is Check in? When do I need to check in?

Eurotunnel recommend you check-in at least 90 minutes before departure.

Do not check-in early

It is vital that customers check in between 45min and 2 hours before their allocated shuttle time - not earlier.

If customers are more than 2 hours early they will be obliged to pay a supplement of up to £120 and take an earlier shuttle if there are spaces available. Eurotunnel sites are not large enough to allow people to wait for a significant amount of time given the new circumstances.

Where is the Terminal? What is the Terminal address? How do I find the Terminal?

To help you find terminal for your shuttle, here are the Eurotunnel teminal addresses :

  • Eurotunnel Le Shuttle UK Terminal, Ashford Road, Folkestone, CT18 8XX, GPS: Latitude: 51.093389 Longitude: 1.119278

  • Eurotunnel 62231 Coquelles, GPS : Latitude: 50.936315 Longitude: 1.814964

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